Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roni Richardson

Salisbury,MD

Summary

I would like to obtain a position in your company where I can enhance and grow my skills and at the same time contribute growth and wealth to your company.


Dynamic Certified Medical Technician with proven expertise at Shura Inc. in clinical documentation and patient care. Enhanced patient outcomes through accurate vital signs monitoring and effective collaboration with healthcare teams. Recognized for exceptional problem-solving skills and adaptability in fast-paced environments, consistently improving service quality and patient satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Certified Medical Technician

Shura Inc.
02.2024 - Current
  • Assisted in performing routine laboratory tests following established protocols.
  • Maintained cleanliness and organization of medical equipment and work areas.
  • Collaborated with healthcare team to ensure accurate patient information is recorded.
  • Utilized electronic health record systems to document test results and patient data.
  • Participated in training sessions on new laboratory techniques and technologies.
  • Demonstrated adaptability by quickly learning new tasks in fast-paced environments.
  • Improved patient outcomes by providing critical data for diagnosis and treatment planning.
  • Maintained a high level of accuracy by adhering to established protocols and quality control measures.

Delivery Driver

DoorDash
10.2023 - 02.2024
  • Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
  • Maintained accurate delivery logs and records for compliance and tracking purposes.
  • Navigated complex routes using GPS systems to optimize delivery times.
  • Conducted vehicle inspections to ensure safety and reliability before deliveries.
  • Resolved customer inquiries and issues promptly, enhancing service quality.
  • Implemented route adjustments based on traffic patterns, improving overall delivery performance.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Cashier

Wawa
08.2008 - 10.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized cash register, ensuring compliance with company cash handling procedures.
  • Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
  • Managed inventory levels by restocking products and organizing merchandise displays regularly.
  • Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
  • Implemented feedback mechanisms to gather customer insights for service improvement.
  • Coordinated with cross-functional teams to address complex customer issues effectively.
  • Led initiatives to streamline communication processes, reducing response times significantly.
  • Mentored junior staff on best practices in customer engagement and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Hotel Reservations Agent

Plim Plaza
03.1998 - 07.2008
  • Managed booking systems to ensure accurate reservations and customer satisfaction.
  • Coordinated with hotel staff to resolve guest issues promptly and efficiently.
  • Streamlined reservation processes, enhancing operational efficiency and reducing errors.
  • Trained new agents on booking software and customer service protocols to improve team performance.
  • Analyzed reservation trends to optimize occupancy rates and maximize revenue opportunities.
  • Led initiatives to upgrade reservation systems, resulting in improved user experience for guests and staff.
  • Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
  • Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
  • Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
  • Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
  • Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
  • Managed large call volumes, maintaining professionalism and attention to detail under pressure.
  • Collaborated with other departments to ensure seamless guest experience from reservation to checkout.

Education

High School Diploma -

Wor-Wic Community College
Salisbury, MD

BBA - Finance

Wor-Wic Community College
Salisbury, MD

Skills

  • Vital signs monitoring
  • Clinical documentation
  • Infection control protocols
  • Specimen collection
  • Wound care management
  • Medical terminology proficiency
  • HIPAA regulations
  • Direct patient care
  • Patient interaction
  • Patient vital taking
  • Patient monitoring
  • Medication administration
  • Medical terminology
  • Patient care documentation
  • Care plan development
  • OSHA compliance
  • Schedule setting
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product knowledge
  • Order processing
  • Documentation
  • Staff training
  • Guest services
  • Guest relations
  • Reservation software
  • Upselling strategies
  • Brand promotion
  • Fee handling
  • Phone reception
  • Hotel policies
  • Discounting
  • Promotional awareness
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Front desk operations
  • Multitasking Abilities
  • Computer skills
  • Customer satisfaction
  • Reliability
  • Organizational skills
  • Team collaboration
  • Check-in and Check-out procedures
  • Cash handling
  • Positive attitude
  • Valid Driver's license
  • Dependable and reliable
  • Punctual and reliable
  • Safe driving
  • Loading and unloading
  • GPS navigation
  • Order picking and processing
  • Cargo handling
  • Quality assurance
  • Order verification
  • Payment collection
  • Shopping orders

Certification

  • BLS Certificate
  • Certified Med Tech
  • Real Estate

Timeline

Certified Medical Technician

Shura Inc.
02.2024 - Current

Delivery Driver

DoorDash
10.2023 - 02.2024

Cashier

Wawa
08.2008 - 10.2023

Hotel Reservations Agent

Plim Plaza
03.1998 - 07.2008

High School Diploma -

Wor-Wic Community College

BBA - Finance

Wor-Wic Community College

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Roni Richardson