Detail-oriented professional with extensive experience in administrative functions and accounts receivable management, complemented by an MBA. Proven track record of streamlining processes and improving financial performance through effective communication and collaboration. Seeking to leverage my skills in a dynamic corporate environment that values energetic teamwork and fosters professional growth. Committed to driving results and enhancing operational efficiency while supporting organizational goals.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Specialist
Evans Network of Companies
03.2024 - Current
Successfully managed a monthly portfolio of $2-3 million, consisting of 140-150 transportation accounts, including Ryder, Mitsubishi, UCW Logistics, Atlantic Marine Warehouse, and C&L Global.
Decreased the Days Sales Outstanding (DSO) from 44 to 29 in the first quarter, maintaining it under 31 thereafter.
Resolved invoice and documentation discrepancies between customers and over 200 Evans agents.
Collaborated with Evans agents to ensure compliance with individual customer billing requirements.
Coordinated and communicated effectively with customers to address past due balances.
Researched and resolved payment discrepancies (over/short) made by customers, including repetitive issues through process improvements and collaboration with agents and customers.
Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
Monitored customers with past due balances for credit issues and coordinated with the Credit Department to adjust credit limits or place accounts on hold.
Full-time Parenting
Self-employeed
04.2009 - 03.2024
Organized fundraisers for Haven House, a domestic abuse shelter, St. Jude Children's Hospital, and Children's Healthcare of Atlanta.
Established a work-from-home direct sales and leadership business with Usborne Books and More.
Maintained sports team budgets, player records, and coordinated fundraising as the team mom for three teams using Microsoft Office for organization and communication.
Volunteered as a room mom for elementary school and served as the PE Chairman for five consecutive years.
Senior Team Leader and Independent Consultant
Self-employeed
07.2015 - 07.2018
Recruited over 60 team members.
Continuously developed existing team members regarding new products, brand updates, and software changes.
Trained new team members in inventory software, social media, and product knowledge.
Developed recruits into team leaders and senior team leaders.
Provided ongoing support to customers regarding reading programs and product recommendations.
Administrative Assistant
O'Charley's
06.2004 - 04.2009
Conducted annual audits for 19 stores in the region and submitted reports to the home office.
Maintained all employee records, including those of new hires and current employees, utilizing the POS System and TIMECORP System.
Ensured compliance with federal, state, and company regulations, including OSHA, labor laws, and alcohol regulations.
Acted as the primary source of information for employees regarding benefits and company procedures.
Developed and organized employee incentive and recognition programs.
Achieved high audit scores in Operations and Human Resources at the current facility.
Established training schedules for new employees across all restaurant positions.
Completed orientation paperwork and shared store operations information with new hires.
Education
MBA - Business Administration
University of Tennessee
Chattanooga
04-2009
Bachelor of Science - Industrial And Organizational Psychology
University of Tennessee
Chattanooga
04-2003
High School Diploma -
Girls' Preparatory School
Chattanooga
05-1997
Skills
Microsoft Excel
Customer service support
Account reconciliation
Process improvements
Accounts receivable software
Dispute resolution
Statement preparation
Cross-functional team collaboration
Relationship building
Billing dispute resolution
Spreadsheets and journal entries
Microsoft office
Timeline
Accounts Receivable Specialist
Evans Network of Companies
03.2024 - Current
Senior Team Leader and Independent Consultant
Self-employeed
07.2015 - 07.2018
Full-time Parenting
Self-employeed
04.2009 - 03.2024
Administrative Assistant
O'Charley's
06.2004 - 04.2009
MBA - Business Administration
University of Tennessee
Bachelor of Science - Industrial And Organizational Psychology
University of Tennessee
High School Diploma -
Girls' Preparatory School
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