Ronia Boyer
Lafayette,LA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
L & D Community Care Inc
01.2021 - Current
- Communicate solutions between clients and benefits providers to correct problems.
- Naviagate multiple computer programs during each call to locate information, document interactions, and put solutions into motion.
- Processed payments and other transactions by phone to help clients stay stay current on obligations.
- Connected with clients with diverse backgrounds to understand needs,triage problems, and resolve 100% of situations with first call.
- Helped clients with inquires related to benefits and status of healthcare - related actions.
- Quartley Home Visits
- Call clients to follow up on issues and obtain information to facilitate timely resolutions.
Activity Director /Ward Clerk
Bayou Vista Community Center
02.2016 - 12.2020
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Coordinated with other entertainment venues to create joint promotional events.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Enhanced office productivity by handling high volume of callers per day.
- Received and routed laboratory results to correct clinical staff members.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
Physical Therapy Technician
Oak Haven Community Care Center
04.2014 - 01.2016
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy.
- Educated patients and families on exercises and proper body mechanics.
- Developed and facilitated patient specific stretching and strengthening programs.
- Inventoried supplies and ordered more for office and patient rooms.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Prepared patients to meet with physical therapists.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
Education
Business Administration
CLTCC
Cottonport, LA08.2018
Physical Therapy Technician
Unitech Training Academy -Alexandria
Alexandria, LA01.2010
High School Diploma -
Menlo-Atherton High School
Atherton, CA06.1995
Skills
- Payment processing
- Benefits determination
- Client relations
- Provider relations
- Set organizational policies
- Optimize staff performance
- Planning
- Organization
- Multitasking
- Call triage
- Prescription order management
- Outbound calling
- Generate reports
- Direct operations
- Prepare budgets
- Prioritization
- Complaint Handling
- Training and Development
- Team work
- Client Relationship Building
- Financial Management
Certification
- Person Centered Training Course
- Emergency Preparedness Training Course
Timeline
Client Service Coordinator
L & D Community Care Inc
01.2021 - Current
Activity Director /Ward Clerk
Bayou Vista Community Center
02.2016 - 12.2020
Physical Therapy Technician
Oak Haven Community Care Center
04.2014 - 01.2016
Business Administration
CLTCC
Physical Therapy Technician
Unitech Training Academy -Alexandria
High School Diploma -
Menlo-Atherton High School
- Person Centered Training Course
- Emergency Preparedness Training Course
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