Ronicia Wood
Orlando,FL
Summary
Experienced professional with a strong background in Customer Service and technology-related roles. Over 12 years of experience providing dedicated and personable customer service. In every position held, I have maintained a positive upbeat attitude that allowed me to retain customer satisfaction and do my part to contribute to the company's success. Transferable skills to Travel, Data Entry, Data Analytics, Sales, Human Resources, and Payroll Processing. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and am excited to collaborate with a dynamic team to ensure organizational success.
Overview
10
10
years of professional experience
Work History
Human Capital Management Consultant
Adp- Automated Data Processing
Maitland, Florida
09.2021 - 05.2024
- Provided technical assistance and support to clients for ADP services-related issues.
- Led product training sessions for clients to ensure successful implementation and usage..
- Developed and maintained strong relationships with key clients, leading to increased sales and client retention.
- Ensured compliance with applicable laws, regulations, and guidelines while providing customer service.
- Advised customers on best practices related to usage of ADP services.
- Provided mentorship and guidance to junior consultants throughout engagements.
- Analyzed employment-related data and prepared reports.
- Collaborated with other teams within the organization to ensure successful completion of projects.
- Maintained accurate records of customer interactions using internal tracking systems.
- Analyzed customer requirements and developed innovative solutions to address their needs.
- Created weekly, monthly, quarterly reports utilizing Excel spreadsheets.
Data Quality Analyst
Next Level Business Services, Inc.
Tampa, FL
11.2020 - 03.2021
- Documented findings from data analysis projects with detailed write-ups.
- Collaborated with cross-functional teams to ensure product specifications were met or exceeded.
- Identified discrepancies between source and target systems, by comparing datasets using various tools.
- Developed and implemented data quality processes to ensure the accuracy of the information stored in databases.
- Performed manual and automated tests on applications and submitted reports.
- Worked with business users to define criteria for cleansing master data elements such as customer records or product codes.
Claims Processor
Liberty Mutual
Tampa, Florida
12.2017 - 08.2019
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Managed escalated customer complaints about denied or delayed payments promptly.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
- Identified trends in denials and rejections that were denied due to incorrect coding or billing practices by providers.
- Evaluated the validity of assigned claims by verifying that services are medically necessary according to established guidelines.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
Business Development Specialist
North American Roofing
Tampa, FL
03.2017 - 06.2017
- Maintained an up-to-date knowledge of current industry trends in order to develop innovative approaches for growth.
- Conducted research and analysis of industry trends to identify potential customers and markets.
- Analyzed customer feedback to improve product offerings, pricing strategies, and marketing plans.
- Created presentations for prospective clients that showcased company capabilities and expertise.
- Monitored competitor activity in order to anticipate changes in the market place.
- Provided support during proposal development process including researching target companies and clients.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
- Provided assistance to prospective clients to encourage high level of customer service.
Career Services Advisor
Ultimate Medical Academy
Tampa, FL
10.2015 - 02.2016
- Developed and maintained successful relationships with employers to generate internship and job opportunities for students and alumni.
- Reviewed student resumes for accuracy and completeness before submission.
- Established partnerships with community organizations to provide additional resources for students seeking employment.
- Provided career counseling and guidance to students and alumni on job search strategies, resume writing, interviewing techniques, and mock interviews.
- Created and maintained databases of student resumes, job postings, internships, and alumni contacts.
- Maintained up-to-date records of all interactions with employers and potential hires.
- Advised students on how to use online resources effectively in their job searches.
Customer Service Supervisor
Air Canada
Tampa, FL
08.2014 - 09.2015
- Maintained logs of all departing flights including the number of passengers boarded and any irregularities that occurred during the process.
- Greeted customers in a friendly and professional manner.
- Managed team of 4-8 employees, ensuring high productivity and quality standards were met.
- Created schedules for gate staff, ensuring adequate coverage throughout the day and night shifts.
- Processed payments for tickets, baggage fees, and other services.
- Resolved customer complaints efficiently while adhering to company policies.
- Supervised and trained new gate staff on company policies and procedures.
- Inspected passenger documents before issuing boarding passes and checked for the accuracy of flight details.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
Education
High School Diploma -
GEORGE S. MIDDLETON HIGH SCHOOL
Tampa, FL01-2009
Skills
- Talent management
- Training and mentoring
- Recruitment
- Compensation and benefits
- Data Analysis
- Report Preparation
- Retention management
- Human Resources Support
- Microsoft Office
- Human Resources Management Systems
- Decision-Making
- Multitasking
- Excellent Communication
- Remote Conferencing and Communication
- Employment Data Tracking
- Analytical and Critical Thinking
- HRIS applications proficient
- Microsoft Office Suite expert
- Advanced in Microsoft Excel, Project, and Visio
- Medical Data Coding
- Data Entry and Review
- Staff Management
- Data transcription
Timeline
Human Capital Management Consultant
Adp- Automated Data Processing
09.2021 - 05.2024
Data Quality Analyst
Next Level Business Services, Inc.
11.2020 - 03.2021
Claims Processor
Liberty Mutual
12.2017 - 08.2019
Business Development Specialist
North American Roofing
03.2017 - 06.2017
Career Services Advisor
Ultimate Medical Academy
10.2015 - 02.2016
Customer Service Supervisor
Air Canada
08.2014 - 09.2015
High School Diploma -
GEORGE S. MIDDLETON HIGH SCHOOL
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