VERONIKA KONONOVA

•Deliver a seamless blend of identity verification and high-touch customer service to CLEAR members at airport security checkpoints, ensuring a fast, secure, and positive experience.

•Actively drive membership growth by engaging travelers, clearly communicating the benefits of CLEAR, and successfully enrolling new members.

•Selected to pilot and evaluate new programs and operational systems, providing feedback that directly influenced company-wide implementation and set the foundation for new standard practices.

•Appointed as a certified TSA PreCheck Enrollment Specialist, authorized to process and enroll passengers in the TSA PreCheck program as a federal contract employee. Hold an active PIV card, demonstrating clearance and trustworthiness in handling sensitive identification processes.

•Possess in-depth knowledge of TSA PreCheck enrollment procedures, compliance standards, and biometric data handling, ensuring accuracy, efficiency, and regulatory adherence throughout the enrollment process.

•Recognized for consistently exceeding performance targets and contributing to team success through strong interpersonal skills, adaptability, and a commitment to outstanding service in a fast-paced, federally regulated environment.

• Scheduled and facilitated weekly team meetings to monitor project progress, align on deliverables, and ensure timely completion of milestones
• Acted as a central point of communication between team members and leadership, enhancing coordination and clarity on project goals
• Supported project execution by tracking tasks, deadlines, and dependencies, ensuring alignment with project timelines
• Applied strong organizational and time management skills to maintain project momentum across cross-functional teams

• Collaborated with a global team to manage interview scheduling, improving communication and coordination between candidates and hiring managers
• Produced detailed quarterly recruitment marketing insights reports, enhancing strategic decision-making based on robust data analysis and clear presentation of results
• Supported innovative recruitment strategies by researching and utilizing diverse sourcing channels, contributing to a broader and more effective talent acquisition process

• Managed comprehensive social media marketing initiatives, overseeing content creation and strategy across multiple platforms including Facebook, Instagram, LinkedIn, Snapchat, Twitter, and TikTok
• Designed and executed a content calendar using Trello to ensure timely delivery of engaging and brand-aligned messaging, increasing follower engagement by 67% quarter-over-quarter
• Developed and grew a monthly newsletter from inception to 3,000 subscribers in two years, creating educational content that significantly enhanced community engagement
• Drove substantial increases in event attendance and participation, achieving a 400% increase in event attendance through targeted social media advertising and cross-promotional efforts
• Enhanced brand visibility and engagement by leading the production of live event coverage and promotional materials, contributing to a successful execution of the Madden Challenge competition
• Undertook additional projects including the design of branded merchandise and development of new video and graphic content, furthering brand awareness and developing new marketing skills

• Spearheaded branding and marketing for a startup nonprofit, designing the logo and creating foundational marketing materials that defined the organization's identity
• Achieved a 200% increase in social media following and significantly boosted donations by executing a targeted social media strategy, which included the creation of engaging content and paid advertising campaigns
• Enhanced organizational visibility and funding through effective social media management, contributing to a 10% increase in book sales and expanding the reach of the nonprofit's mission

• Enhanced recruiting operations by streamlining interview scheduling processes, significantly improving candidate experience and response times in alignment with SUSE's core values
• Played a key role in digital transformation efforts by migrating career development content from internal community pages to more accessible external blog platforms, using Phenom to ensure brand consistency
• Boosted application rates by creating compelling promotional materials and content for job postings, utilizing Canva to enhance visual appeal and attract a broader candidate pool
• Reengineered recruitment workflows with LucidChart, simplifying and optimizing processes to support the efficiency of future hiring initiatives
• Developed a comprehensive onboarding guide and enablement program for new recruiters, facilitating a smoother integration into the company through collaborative efforts with international teams

• Conducted detailed social media research and data analysis to create comprehensive data portraits for over 100 clients, supporting the voir dire process in jury selection, showcasing a unique application of research skills in a legal context
• Collaborated directly with the CEO to design and execute a series of drop email marketing campaigns using Mailshake, significantly expanding the client base by effectively moving leads through the sales funnel
• Co-authored a White Paper with the CEO that addressed significant industry challenges, enhancing the company's thought leadership and improving internal communications and team cohesion