Roniece Alexandre-Walker
Jacksonville,FL
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Vacasa Vacation Rentals
10.2021 - 05.2024
- Meet, exceed and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency.
- Manage three local operations managers, one housekeeping manager and additional staff. A downline of 15 associates.
- Support team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
- Conduct regular inspections prior to guest and owner arrivals.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Integration Change Specialist
Vacasa Vacation Rentals
01.2021 - 10.2021
- Work with Integration Managers and operations leaders to successfully onboard and train new employees coming to Vacasa through acquisitions.
- Track the status of assigned project tasks throughout integration.
- Ensure operational readiness of integrated market through tech procurement, systems access and supply ordering.
- Developed strong employee relationships through consistent communication and attentive service.
Local Operations Manager
Vacasa Vacation Rentals
08.2017 - 01.2021
- Managed 45 vacation rental homes five of which grossed over $100k
- Supervised operations staff (property caretaker, senior housekeeper, maintenance technician, employee housekeepers, and housekeeping contractors) and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Managed remodel projects for homeowner
- Consistently ranked the top operations manager in Georgia. Highly ranked in the South East market.
Assistant Vice President, Foreclosure
US Bank Home Mortgage
07.2016 - 03.2017
- Managed four pre foreclosure and foreclosure teams (Foreclosure Demand Letters, Foreclosure Referral, Sales Review, and Document Execution) with a focus on streamlining the process.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Education
High School Diploma -
MAST Academy
Key Biscayne, FLSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Efficient multi-tasker
- Training and Development
- Staff Management
- Verbal and written communication
- Staff Training and Development
- Process Improvements
Additional Information
Additional experiences in loan processing, implementation and mortgage default services.
Timeline
General Manager
Vacasa Vacation Rentals
10.2021 - 05.2024
Integration Change Specialist
Vacasa Vacation Rentals
01.2021 - 10.2021
Local Operations Manager
Vacasa Vacation Rentals
08.2017 - 01.2021
Assistant Vice President, Foreclosure
US Bank Home Mortgage
07.2016 - 03.2017
High School Diploma -
MAST Academy
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