Summary
Overview
Work History
Education
Skills
Timeline
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Ronieshia Wilder

East St.Louis ,Il

Summary

Dynamic and detail-oriented professional with experience as a Chiropractor's Assistant at Proficient Chiropractic. Proven ability in patient care coordination and effective communication, enhancing clinic efficiency and patient satisfaction. Skilled in appointment scheduling and medical billing, consistently streamlining operations and improving service delivery in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Chiropractor's Assistant

Back Pain
08.2024 - 04.2025
  • Collaborated with team members to develop streamlined patient management practices, improving overall service delivery.
  • Conducted routine maintenance checks on chiropractic tools to ensure safety and functionality of equipment.
  • Implemented feedback mechanisms for patient satisfaction, contributing to continuous improvement initiatives within the clinic.
  • Participated in regular staff meetings to provide input on patient care strategies, fostering a collaborative work environment.
  • Increased patient retention through effective communication and follow-up on treatment plans.
  • Managed inventory levels of medical supplies and equipment required for chiropractic treatments effectively to avoid stockouts or overstocking issues.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Chiropractor's Assistant

Proficient Chiropractic
08.2023 - 06.2024
  • Assisted in patient intake and evaluation processes to ensure accurate medical history documentation.
  • Managed appointment scheduling and patient follow-ups, enhancing clinic workflow efficiency.
  • Supported chiropractors during treatment sessions by preparing equipment and maintaining a sterile environment.
  • Educated patients on therapeutic exercises and post-treatment care to promote recovery and wellness.
  • Monitored inventory of chiropractic supplies and equipment, ensuring availability for daily operations.
  • Supported billing procedures within the clinic, resulting in prompt payment collection from clients.
  • Participated in continuing education opportunities to enhance professional development within the field of chiropractic care assistance.
  • Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.

COVID-19 Testing Site Manager

HR Support
04.2022 - 07.2023
  • Oversaw daily operations of COVID-19 testing site, ensuring compliance with health and safety regulations.
  • Coordinated staff schedules and training sessions to optimize testing efficiency and service delivery.
  • Managed inventory of testing supplies, maintaining adequate stock levels to prevent disruptions in services.
  • Developed and implemented protocols for patient flow, enhancing overall site productivity and reducing wait times.
  • Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.

Call Center Representative

HR Support
07.2021 - 04.2022
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Managed incoming calls efficiently, ensuring timely responses to customer issues.
  • Documented customer interactions using CRM software for future reference and follow-up.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to new processes and systems, maintaining high levels of support during transitions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

High School Diploma -

Normandy Technical High School
St Louis, MO
08.2011

Skills

  • Effective written and verbal communication
  • Patient care
  • Active listening
  • Patient education
  • Insurance verification
  • Patient care coordination
  • Appointment scheduling
  • Patient flow management
  • X-ray development
  • Patient relations
  • Microsoft Office Suite
  • Telephone etiquette
  • Charting
  • Medical billing
  • Patient information maintenance
  • Marketing and promotion
  • Front desk administration

Timeline

Chiropractor's Assistant

Back Pain
08.2024 - 04.2025

Chiropractor's Assistant

Proficient Chiropractic
08.2023 - 06.2024

COVID-19 Testing Site Manager

HR Support
04.2022 - 07.2023

Call Center Representative

HR Support
07.2021 - 04.2022

High School Diploma -

Normandy Technical High School

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