Ronika Briggs
Livingston,TX
Summary
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Reliable worker with solid background meeting and exceeding production demands in environments. Efficiently carry out physically-demanding work by keeping supplies organized and following orders.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Whataburger
06.2018 - 11.2024
- Rotated through series of different stations each based on team needs
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Cleaned and sanitized work areas
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Representative
Etech
10.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Breast Trimmer
Pilgrim's Pride
11.2015 - 02.2016
- Cut, wrapped, weighed and labeled orders for customers
Team Member
Whataburger
12.2013 - 11.2015
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
- Rotated through series of different stations each based on team needs
- Completed additional learning opportunities to advance knowledge and move into senior team member position
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
Education
High School Diploma - undefined
Livingston High School
Livingston, TX06.2010
Skills
- Continuous Development
- Safety understanding
- Money handling
- Cleaning skills
- Quality assurance
- Technical skills
- Detail-oriented
- Store maintenance
- Adaptive team player
- Time management
- Flexible schedule
- Employee scheduling
- Organizational strengths
- Strong communication skills
- Cash handling accuracy
- Dependable and reliable
Timeline
Customer Service Representative
Etech
10.2022 - 08.2023
Assistant Manager
Whataburger
06.2018 - 11.2024
Breast Trimmer
Pilgrim's Pride
11.2015 - 02.2016
Team Member
Whataburger
12.2013 - 11.2015
High School Diploma - undefined
Livingston High School
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