Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronika Campbell

Lake Elsinore,CA

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

12
12
years of professional experience

Work History

Quality Specialist

Health Net
10.2011 - Current
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Fixed identified issues to improve workflows.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Addressed non-conformance issues, pausing production to correct errors.

Eligibility Technician II

County Of Riverside DPSS
10.2021 - Current
  • Assisted clients with accurate eligibility form, application and document completion.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.

PBX Operator

Scripps Mercy Hospital San Diego
01.2017 - 11.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Trained and mentored new PBX operations employees.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Created and maintained company phone directory with current extensions and staff information.

Education

Associate of Arts - History

Cerritos College
Norwalk, CA
05.2008

Skills

  • Risk Management
  • Regulatory Compliance
  • Correction Action Planning
  • Materials Inspection
  • Team Collaboration
  • Detail Oriented
  • Internal Audits
  • Customer Service
  • Quality Assurance

Timeline

Eligibility Technician II

County Of Riverside DPSS
10.2021 - Current

PBX Operator

Scripps Mercy Hospital San Diego
01.2017 - 11.2020

Quality Specialist

Health Net
10.2011 - Current

Associate of Arts - History

Cerritos College

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Ronika Campbell