Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronika Dukes

Lathrop,CA

Summary

A business professional with over twenty years’ experience, consistently recognized for achievement and performance. A proven leader specializing in management, project creation and oversight, strategizing, team building, organizing, time management and implementing workable plans designed to increase customer service. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

16
16
years of professional experience

Work History

Administrative Assistant Supervisor

Horne LLP
03.2021 - Current
  • Vendor relations and contract management. Ensuring accuracy of records and communications. Management of onboarding and offboarding process of employees.
  • Successfully onboarded 1,261 project team members within two weeks, reaching programs goal of expanded service.
  • Created streamline process and timeline to ensure delivery of expected deliverables throughout project.
  • Created an organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Supervision of administrative team, including assignment of tasks and daily tactical functions, including payroll.
  • Developed, reviewed and improved administrative systems, policies and procedures.

Business Systems Specialist Manager

PG&E
01.2016 - 01.2021
  • Reviewed operations reports to detect nonconforming outcomes in coding completion, designing SAP system updates to reach compliance.
  • Manage SAP and SharePoint Safety Department site
  • Communicated deficits in SAP performance to senior leadership, recommending appropriate corrective measures.
  • Updated and maintained records in accordance with OSHA and HIPPA standards and regulations.
  • Created and implemented an efficient tracking process of all incidents, allowing for 100% accurate and timely reporting. Reducing rate of errors and duplication of work by 57%.

Supervising Scheduler

Indrasoft/IES
01.2019 - 01.2020
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Oversee onboarding process of 75 employees, incentive program, and general staffing of locations.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Completed site logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Supervisor l

University Healthcare Alliance
01.2016 - 01.2016
  • In charge of hiring process, including screening of candidates, interviewing, onboarding, and orientation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Responsible for departmental planning and budgeting
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Administrative Assistant

Kaiser Permanente
10.2008 - 11.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Education

Associate of Science - Business Administration And Management

Chabot College
Hayward, CA
06.2024

Skills

  • Business Development
  • Project Coordination
  • Task Prioritization
  • Performance Monitoring
  • Attention to Detail
  • Team Leadership
  • Verbal and Written Communication
  • Resource Management
  • Vendor Management & Relations
  • Personnel Management
  • Schedule Management
  • Business Systems

Timeline

Administrative Assistant Supervisor

Horne LLP
03.2021 - Current

Supervising Scheduler

Indrasoft/IES
01.2019 - 01.2020

Business Systems Specialist Manager

PG&E
01.2016 - 01.2021

Supervisor l

University Healthcare Alliance
01.2016 - 01.2016

Administrative Assistant

Kaiser Permanente
10.2008 - 11.2015

Associate of Science - Business Administration And Management

Chabot College

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Ronika Dukes