R. Marcella Young

Full-Time

• Provides administrative assistant support to the Executive Director of Student Financial Services and the University Registrar.
• Manages the executives’ calendar, including making appointment and prioritizing the most sensitive matters.
• Organize meetings, including scheduling, sending reminders, and organizing event support when necessary.
• Welcomes visitors and identifies the purpose of their visit before directing them to the appropriate person/department.
• Researches and follows up on inquiries that require more in-depth information.
• Communicates both among the organization and to the community to successfully complete administrative needs as requested.
• Welcomes visitors and identify the purpose of their visit before directing them to executive directors.
• Coordinates DES Holiday Party (work with catering, send invitations, etc)
• Manage Process for Budget, Purchasing, Travel Reports: Reconcile invoices, approve travel requests and travel/expense reports on behalf of the Dean, maintain, train and enforce SFS and Registrar's "Rules of the Road." Review Payment Net when necessary, prepare check requests, monitor budget and prepare regular reports, prepare report for travel for Controller's office each year.
• Coordinate and support all travel request and transactions using CONCUR, and my.smu
• Prepares DES newsletter
• Support the Coordinator of Operations with the on-onboarding of new staff in SFS and Registar in regard to computers, business cards, key, procurement card, access to building, etc.
• Prepare PAFs and Request for Hire when needed for temporary and student workers. Manage reporting of work hours and leave for all Bi-weekly student workers (50 students) and temporary staff in SFS/Registrar (10-15 seasonal people). Serve as liaison with Payroll with regard to payment issues for said workers. Backup to Executive Administrative Coordinator for all Bi-weekly Enrollment Services staff.
• Prepare HR paperwork for new hires and promotions, review resumes and identify potential candidates for posted positions, set up interviews and assemble all paperwork for HR, assist with transition of new staff (order business cards, notepads and name tags, provide documents to request a Procurement Card, request computer and Slate access and set up security, request 24 hour access and keys to Blanton Building, order equipment as needed - CPU, monitor, Surface, office phone).

Part Time

• Welcomed customers and provided assistance in locating and purchasing products.
• Increased sales by 30% by offering advice on purchases and promoting additional products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Issued receipts and processed refunds, credits or exchanges.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Logged multiple reports, expenses, receipts and sales documents frequently at beginning and end of each day
• Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
• Generated brand awareness and positive product impressions to increase sales.
• Helped maintain security and safeness of store when opening and closing

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Led employee relations through effective communication, coaching, training and development.
• Assisted Supervisors on some human resource support matters
• Helped oversee strength management and strength distribution actions
• Responsible for the readiness, health and welfare of all soldiers
• Provided postal and personnel accountability support
• Maintain emergency notification data
• Kept the organization and 100% accountably of important/top-secret documentation
• Answered incoming calls, emails, and responded to messages directed from supervisor
• Created schedules, power points, memos, tasks, meeting prep to help support supervisor
• Posses a sound judgement, high integrity, and ability to maintain strict confidential information
• Served as an Ammunition Specialist/Assistant Assigned to the Ammunition Transfer Holding Point within Alpha Company, 47thBrigade Support Battalion, 2nd Brigade, 1st Armored Division. Expertise as an Ammunition Specialist directly affected the success of the unit during Operation Spartan Shield. Vast knowledge of explosive safety, storing, handling and transportation resulted in the successful movement of $1,023,000 of Class Five over 2,500 miles throughout Kuwait.
• Assisted the 797th Explosive Ordnance Company to safely dispose of 1.7 million rounds of ammunition totaling 21,000 pounds net explosive weight during 10 ammunition disposals, burns, and range clearances. Continued assistance significantly impacted the Camp Beuhring Ammunition Supply Point by clearing damaged and expired Ammunition.
• Helped run the ammunition point for over 25 ranges supporting the four companies within 47th BSB. Maintained an Ammunition Issuing Point at all the ranges managing the issuing and receiving of 55,300 rounds with a 100% return of residue to the Ammunition Transfer Holding Point section.
• Implemented an issuing and receiving system that decreased the amount of time to set up and tear down the Ammunition Issuing Point. Ability to efficiently manage the ammunition in a timely manner increased the amount of time the soldiers had while training on the range.

• Mentored and guided team members to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with team members through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted two Field Ammunition Supply Points while keeping 100% accountability and organization of large rockets and small arm.
• Operated computer hardware and software and oversee utilities manual records in order to perform stock control and accounting procedures.
• Performed ammunition supply stock control and accounting duties using both automated and manual procedures
• Assisted Supervisors with all duties and helped plan and prep for all field operations
• Help with record keeping of important documents and numbers

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Help keep organization of high-profile accounts
• Learned the procurement systems
• Granted big contracts or declined them/cut budgets
• Assisted supervisor with partnering with vendors and District agencies to purchase quality goods and services in a timely manner and at a reasonable cost while ensuring that all purchasing actions are conducted fairly and impartially.