Ronika Thompson
Little Rock,AR
Summary
Compassionate Patient Care Associate with experience at Baptist Health Medical Center, skilled in vital sign monitoring and patient education. Proven ability to enhance patient comfort and safety through attentive care and effective communication. Reliable team player, adaptable across various units, committed to maintaining HIPAA compliance and fostering strong patient relationships.
Overview
10
10
years of professional experience
Work History
Patient Care Associate
Baptist Health Medical Center
07.2022 - Current
- Assisted in patient admissions, ensuring accurate documentation and efficient processing.
- Supported nursing staff in daily care tasks, enhancing patient comfort and safety.
- Monitored vital signs, promptly reporting changes to healthcare professionals.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Assist patients with ambulation and hygiene needs.
- Complete hourly rounds on patients.
- Get shift report from the patient care techs at the beginning of my shift for my patients.
Customer Service/ Ecommerce Personal Shopper
Walmart
10.2015 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Completed orders quickly and make good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Assisted clients in managing returns and exchanges.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Hall High
Little Rock, AR05-2016
Skills
- Direct patient care
- Vital sign monitoring
- Verbal and written communication
- Patient education
- Assisting with ADL's
- Compassionate bedside manners
- Time management
- Attention to detail and multitasking
- Reliable and dependable staff member
- Adaptability to different units (rehab, med-surg, ICU, etc)
- HIPAA compliance
- Relationship building
- CPR certified
Accomplishments
Successful program completion for Patient Care Technicians at Baptist Health College.
Timeline
Patient Care Associate
Baptist Health Medical Center
07.2022 - Current
Customer Service/ Ecommerce Personal Shopper
Walmart
10.2015 - 07.2021
High School Diploma -
Hall High
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