RONIQUE DENNIS
Fort Cavazos
Summary
Results-driven customer service professional with over 7 years of experience in delivering exceptional service and resolving customer inquiries across diverse industries. Proven ability to manage high-volume interactions, build strong client relationships, and effectively handle complex issues with a calm and solutions-oriented approach. Recognized for excellent communication skills, adaptability, and commitment to enhancing the customer experience while meeting business objectives. Proficient in CRM systems and a fast learner of new technologies and processes.
Overview
6
6
years of professional experience
Work History
Intake Manager
Scribes and Office Support Services
01.2021 - 01.2022
- Created and Managed the schedules/Appointments and calendars of patients and doctors for The Childrens' Lung Asthma and Sleep Specialists
- Managed a small team of intake specialists on a day to day basis to ensure production quality service to patients.
- Manage the process of receiving inquiries, new and existing patients, or cases
- Ensure that all necessary documentation and information are collected during the intake process
- Ensure a positive customer experience during the intake process by offering empathetic, attentive service
- Address and resolve any issues or complaints raised during the intake phase.
Patient Intake Specialist
Scribing and Office Support Services
10.2019 - 01.2021
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
- Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
- Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
Guest relationship specialist (Front Desk and Call Center)
Mt. Olympus Theme Park and Resort
01.2016 - 01.2018
- First Contact with new and existing guests, assisting with all queries, check-ins/outs as well as problem solving any complaints and or issues
- Encourage guests/customers to purchase related or complementary products
- Inbound and Outbound calls to make, confirm reservations, payments, explain hotel policies
- Assist in the smooth onboarding of new guests, ensuring all required documentation and processes are completed.
Education
Bachelor's Degree - Entrepreneurship
University of Technology
12.2024
High School -
The St. Andrew High School For Girls
01.2012
Skills
- Time management skills
- Exceptional communication skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Ability to manage mass volume of calls
- Ability to manage mass volume of texts
Timeline
Intake Manager
Scribes and Office Support Services
01.2021 - 01.2022
Patient Intake Specialist
Scribing and Office Support Services
10.2019 - 01.2021
Guest relationship specialist (Front Desk and Call Center)
Mt. Olympus Theme Park and Resort
01.2016 - 01.2018
Bachelor's Degree - Entrepreneurship
University of Technology
High School -
The St. Andrew High School For Girls
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