Ronique Muse
Boston ,MA
Summary
Highly qualified and detailed- oriented professional with strong interpersonal, communication, and problem-solving abilities. Capable of exceeding expectations in handling multiple projects with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Hiring Manager
Department of Mental Health
10.2023 - Current
- Serves as a point of contact for Human Resources in preparation and coordination of all necessary forms and data related to new hires and personnel changes.
- Ensures that vacant or newly created positions are posted within Mass Careers.
- Arranged interviews.
- Negotiated salary packages and benefits offerings for newly hired employees,
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies.
- Coordinates orientation for new hires.
- Carries out various administrative tasks such office filing, mailing preparation, , copier and/or fax machine operation.
- scheduling meetings (both virtual and in-person)
- Meetings minutes.
Administrative Assistant II
Brigham's & Women's Hospital
09.2022 - Current
- Received incoming calls from patients and relayed messages to staff and medical personnel.
- Provided patients with customer service during the check-in and check-out processes.
- Scheduled patient appointments.
- Sorted incoming faxes through Faxcom.
- Prior Authorizations
- Collaborated with managers/ provider on the hypertension project
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Team Leader
Tufts Medical Center
07.2019 - 08.2022
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Check patients in and out of clinic
- Answer inbound calls from patients
- Set up appointments with patients and oversaw main department calendar.
- Scheduled MRI/ Sedation procedures
- Motivated staff by offering direction and providing constructive feedback.
- Complied with OSHA and HIPAA regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Ordered all supplies needed and kept tabs on inventory levels.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Home Health Aide Coordinator /Team Leader
Nizhoni Health Care Systems
03.2018 - 05.2019
- Answer inbound phone calls regarding new referrals, resumptions of care and readmissions for home health services
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Managed administrative processes and prepared key reports and documentation.
- Documented information, created reports and generated tracking files.
- Delivered key projects on-time and on-budget by effectively managing resources and staff.
- Rolled out branding strategies with effective training and front-line leadership of daily operations.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Liberal Arts and Sciences
North Shore Community College
Danvers, MA06.2021
High School Diploma -
Lincoln Sudbury Regional High School
06.2010
Skills
- Leadership
- Problem Solving
- Customer Service
- Innovation
- Adaptability
- Communication
- Daily Operations
- Human Resources
- Organizational Skills
Timeline
Assistant Hiring Manager
Department of Mental Health
10.2023 - Current
Administrative Assistant II
Brigham's & Women's Hospital
09.2022 - Current
Team Leader
Tufts Medical Center
07.2019 - 08.2022
Home Health Aide Coordinator /Team Leader
Nizhoni Health Care Systems
03.2018 - 05.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Liberal Arts and Sciences
North Shore Community College
High School Diploma -
Lincoln Sudbury Regional High School
Similar Profiles
Marvinia WestonMarvinia Weston
Registered Nurse at Department of Mental HealthRegistered Nurse at Department of Mental Health
ALVARADO LAURAALVARADO LAURA
Medical Case Worker II at Department Of Mental HealthMedical Case Worker II at Department Of Mental Health
Aisha KazeemAisha Kazeem
Caregiver at Department Of Mental HealthCaregiver at Department Of Mental Health