Stephanie Mays
Abbeville,SC
Summary
Dynamic,Experienced leader with a proven track record at Charter Communications, and Primerica, enhancing team productivity and client satisfaction through knowledge and accuracy of company products and systems. Exceptional customer service and proficiency in CRM systems. Achieved consistent revenue growth by mastering conflict resolution and critical thinking. Excelled in adapting to market changes and fostering team collaboration, ensuring peak performance and profitability.
Overview
6
6
years of professional experience
Work History
Residential Sales Manager
Charter Communications, Spectrum
12.2020 - Current
- Managed a team of sales professionals to achieve consistent growth in revenue and profitability.
- Implemented comprehensive training programs for new hires, improving overall team performance and productivity.
- Proactively addressed potential roadblocks in the sales process to ensure timely transactions and high levels of client satisfaction.
- Enhanced negotiation skills through ongoing professional development opportunities, resulting in successful deal closures.
- Conducted regular meetings with the sales team to review progress, address challenges, and set goals for future success.
- Streamlined sales processes by utilizing CRM software, enhancing efficiency and organization within the team.
- Improved customer satisfaction through excellent communication, timely follow-ups, and addressing client concerns.
Call Center Agent, Inbound Sales
Spectrum
12.2020 - Current
- Maximize sales opportunities by effectively answering and handling high volume inbound sales calls, in an effort to acquire new customers and solicit existing customers by selling them additional products.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Met and or exceeded weekly and monthly sales activity goals/ requirements by utilizing sound, telephone based product selling technique establishing and maintaining a high level of customer satisfaction, professionalism, and a courtesy during all sales transactions.
- Learned and mastered order processing systems, billing system regarding all aspects of sales, order entry, order inquiries, billing, payment processing, and other tools and functions as they relate to the sales process
Financial Services Representative
Primerica
11.2018 - Current
- Implemented effective time management strategies to balance prospecting activities, client meetings, policy reviews, administrative tasks, and continuing education requirements to optimize productivity and achieve sales targets.
- Analyzed clients'' financial goals and objectives to recommend appropriate life insurance and investment products that aligned with their needs, maximizing policyholder satisfaction.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring their coverage adequately protected their financial interests.
- Educated potential clients on the importance of life insurance as a critical component of overall financial security planning during initial consultations or presentations at seminars in home meetings,and community events .
- Managed a large book of business while maintaining strong relationships with existing clients to encourage referrals and maximize policyholder retention rates.
- Participated in ongoing professional development opportunities to stay current on industry best practices and maintain necessary licensure requirements.
- Maintained up-to-date knowledge of industry trends and product offerings, allowing for effective adaptation to changing market conditions.
Education
Certificate of Financial Technology (Fin-Tech) -
E Cornell University
Online05-2025
Associate of Business Administration - Business Management
Piedmont Technical College
Greenwood, SC05-2012
High School Diploma -
Abbeville High School
Abbeville, SC06-2010
Skills
- Exceptional Customer Service
- Excellent Communication Verbal /Written
- Problem solving
- Time Management
- Compliance and risk mitigation
- Proficient in CRM systems / Digital Banking Platforms
- Critical and Creative Thinking
- Conflict Resolution
- Accuracy in Financial Transactions
- Adaptability
- Team Collaboration
- Emotional Intelligence
Timeline
Residential Sales Manager
Charter Communications, Spectrum
12.2020 - Current
Call Center Agent, Inbound Sales
Spectrum
12.2020 - Current
Financial Services Representative
Primerica
11.2018 - Current
Certificate of Financial Technology (Fin-Tech) -
E Cornell University
Associate of Business Administration - Business Management
Piedmont Technical College
High School Diploma -
Abbeville High School
Similar Profiles
Luke EspinosaLuke Espinosa
Residential Connectivity Sales Specialist at Charter Communications, SpectrumResidential Connectivity Sales Specialist at Charter Communications, Spectrum
Ray MackRay Mack
Retention Specialist at Charter Communications, SpectrumRetention Specialist at Charter Communications, Spectrum
Tyler PerrottiTyler Perrotti
Mentor - Customer Solutions at Charter Communications, SpectrumMentor - Customer Solutions at Charter Communications, Spectrum
Jennifer BreedingJennifer Breeding
Sales Specialist at Charter Communications, SpectrumSales Specialist at Charter Communications, Spectrum
Jennifer McCordJennifer McCord
Packaging Team Lead at E.A. Sween CompanyPackaging Team Lead at E.A. Sween Company