Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronisha Addison

Kansas City,MO

Summary

Experienced with patient management, ensuring high levels of patient satisfaction. Utilizes effective communication and problem-solving skills to address patients needs promptly.

Overview

14
14
years of professional experience

Work History

Subject Matter Expert

OptumRx/United Health Care
10.2015 - Current
  • Assisting agents with resolving issues with pharmacy claims to prevent any delays in therapy when patient is ready to order
  • Determining whether a medication is ran under the pharmacy benefits or medical benefits and getting the account to the appropriate team to handle if out of my scope
  • Ensuring that claims are being processed correctly through patient's pharmacy benefits and any copay assistance the patient may have is acceptable


  • Making outbound calls to the appropriate party to get updated processing information

Patient Care Assistant

Spiral Health Systems
07.2023 - 03.2025
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary
  • Provided transportation and appointments management.
  • Assisted with meal preparation

Lead Front Desk Agent

Howard Johnson Plaza Hotel
09.2011 - 10.2015
  • Train and supervise new front desk employees on appropriate procedures and protocol as well as current front desk employees on any new changes to hotel processes
  • Accommodate hotel guests via phone and in person by booking and confirming room reservations
  • Alleviate grievances of all Howard Johnson guests and clients and address credit card discrepancies
  • Reconcile cash drawer with actual cash flow at the end of each shift and audit night shift totals by running and reviewing end-of-day reports

Education

High school diploma -

Raytown South High School
Raytown, MO
05.2009

Skills

  • Time management & Multitasking
  • Verbal and written communication
  • Inbound phone call management
  • Attention to detail
  • Customer service
  • Active listening
  • Insurance verification
  • Claims processing

Timeline

Patient Care Assistant

Spiral Health Systems
07.2023 - 03.2025

Subject Matter Expert

OptumRx/United Health Care
10.2015 - Current

Lead Front Desk Agent

Howard Johnson Plaza Hotel
09.2011 - 10.2015

High school diploma -

Raytown South High School