Experienced with patient management, ensuring high levels of patient satisfaction. Utilizes effective communication and problem-solving skills to address patients needs promptly.
Overview
14
14
years of professional experience
Work History
Subject Matter Expert
OptumRx/United Health Care
10.2015 - Current
Assisting agents with resolving issues with pharmacy claims to prevent any delays in therapy when patient is ready to order
Determining whether a medication is ran under the pharmacy benefits or medical benefits and getting the account to the appropriate team to handle if out of my scope
Ensuring that claims are being processed correctly through patient's pharmacy benefits and any copay assistance the patient may have is acceptable
Making outbound calls to the appropriate party to get updated processing information
Patient Care Assistant
Spiral Health Systems
07.2023 - 03.2025
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary
Provided transportation and appointments management.
Assisted with meal preparation
Lead Front Desk Agent
Howard Johnson Plaza Hotel
09.2011 - 10.2015
Train and supervise new front desk employees on appropriate procedures and protocol as well as current front desk employees on any new changes to hotel processes
Accommodate hotel guests via phone and in person by booking and confirming room reservations
Alleviate grievances of all Howard Johnson guests and clients and address credit card discrepancies
Reconcile cash drawer with actual cash flow at the end of each shift and audit night shift totals by running and reviewing end-of-day reports