Ronisha Daniels
Jacksonville,Arkansas
Summary
Currently a Referral Management Clerk at the 19th Medical Group under DHA (Defense Health Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Referral Ma
Prairie Quests
09.2021 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Patient Access Coordinator
UAMS Medical Center
02.2020 - 08.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
Southeastrans
09.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Investigated insurance claims denials and appeals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Used [Software] to schedule appointments.
Referral Management Clerk
St. Vincent Medical Center
02.2007 - 05.2014
- Built professional relationships with service providers.
- Built professional relationships with service providers.
- Partnered with other departments to provide top-notch service to clients.
- Notified and reminded clients of appointments.
- Assisted clients in locating resources that accepted various insurances.
- Linked families to relevant community support to meet non-medical needs.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
GED -
Shorter College
North Little Rock, AR03.1997
Skills
- Specialty Care
- HIPAA Regulations
- Referring Physician Communication
- Electronic Patient Charts
- Accounts Payable and Accounts Receivable
- Compassionate Communication
- Administrative Duties
- Health Care System
- Intake Interview
- Insurance Verification
- Transportation Assistance
- Medical Information Collection
- Research and Analysis
- Account Updates
- Patient Medical Histories
- Clinical Messaging
- Creative Thinking
- OSHA Regulations
- Demographics Information
- Insurance Processing
- Patient Relations
- Patient Referral
- Referral Wait List Management
- Records Preparation
- Customer Experience
- EPIC EMR
- Referral Tracking
- Specialist Referrals
- Staff Meetings
- Information Assistance
- Medical Terminology
- Government Regulations
- Online Systems
- MS Office Expertise
- Direct Patient Care
- Reviewing Patient Information
Timeline
Referral Ma
Prairie Quests
09.2021 - Current
Patient Access Coordinator
UAMS Medical Center
02.2020 - 08.2021
Customer Service Representative
Southeastrans
09.2018 - 03.2020
Referral Management Clerk
St. Vincent Medical Center
02.2007 - 05.2014
GED -
Shorter College