Office Assistant
Rafailov Consulting
Houston, TX
02.2022 - 06.2022
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in person to provide information.
- Prepared meeting rooms and materials and recorded important information.
- Arranged meetings and coordinated resources for use by attendees.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
