Ronisha Howard
Florissant,MO
Summary
To secure a challenging position in which my administrative background and skills in customer/client relations will allow me to make a valuable contribution to a growing organization. Authorized to work in the US for any employer
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.
Overview
21
21
years of professional experience
Work History
Airport Customer Service Agent
Southwest Airlines
08.2023 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Provider Service Advocate
UnitedHealth Group
02.2023 - Current
- Assisting Providers With Claims, Benefits , Eligibility , Pre certifications, Procedure Codes ,
- Customer Care Behavioral Health
Customer Service
Magellan Health Services
03.2020 - 02.2023
- Claims , Provider Searches , Pre certifications Authorizations , Concurrent Reviews, Provider Searches
- ERS systems For Mental Health And Substance Abuse
Health Outreach Specialist
ANTHEM Health Services
09.2013 - 06.2019
- Health care, Inbound
- Partnered with agencies and organizations driving improvements in community health.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
Client Services
11.2012 - 08.2013
- Inbound calls, outbound calls, Tele communication
Customer Service Rep
Cannon Builders and Remodelers
08.2012 - 11.2012
- Telesales, Appointment Setting, Outbound Calling
Customer Service Rep, Home
Nar's
04.2012 - 11.2012
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Collection Agent
Above All Personnel, CCM
12.2010 - 07.2011
- Collecting On Medical Accounts, Apartments, Unpaid Utilities
Technical Support
Convergys
05.2006 - 01.2007
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Sales Associate
Dillard's
12.2005 - 02.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Customer Services Rep
GC Services
10.2004 - 11.2005
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.1996
Skills
- Demographics Information
- Case Report Management
- Administrative Support
- Service Quality
- Customer Relationship Management
- Enrollment Assistance
- Promote Community Healthy
Timeline
Airport Customer Service Agent
Southwest Airlines
08.2023 - Current
Provider Service Advocate
UnitedHealth Group
02.2023 - Current
Customer Service
Magellan Health Services
03.2020 - 02.2023
Health Outreach Specialist
ANTHEM Health Services
09.2013 - 06.2019
Client Services
11.2012 - 08.2013
Customer Service Rep
Cannon Builders and Remodelers
08.2012 - 11.2012
Customer Service Rep, Home
Nar's
04.2012 - 11.2012
Collection Agent
Above All Personnel, CCM
12.2010 - 07.2011
Technical Support
Convergys
05.2006 - 01.2007
Sales Associate
Dillard's
12.2005 - 02.2006
Customer Services Rep
GC Services
10.2004 - 11.2005
High School Diploma -
El Cajon Valley High School
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