Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronisha Johnson

St Louis,Mo.

Summary

Dynamic and reliable professional with a strong work ethic and cash handling expertise, honed at AAA Parking. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for resolving customer issues promptly, fostering positive relationships, and maintaining a safe environment. Adaptable and dedicated, committed to delivering exceptional service in fast-paced settings.

Professional retail worker with strong background in customer service and cash handling. Skilled in managing transactions, maintaining accurate records, and ensuring seamless guest experience. Reliable team player, adaptable to changing needs, and focused on achieving results. Known for excellent communication, problem-solving abilities, and strong work ethic.

Professional with proven track record in customer service and cash handling. Known for reliability, adaptability, and strong focus on delivering high-quality service. Consistently fosters cooperative team environment and adjusts to dynamic situations with ease. Possesses excellent organizational and communication skills. Very great with people.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Valet/ Cashier

AAA Parking
03.2025 - Current
  • Valet cars and go get cars
  • Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Handled complaints professionally, ensuring resolution for dissatisfied customers through prompt action.
  • Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
  • Answered phones, staffed window and operated all system concurrently to facilitate excellent service during peak periods.
  • Tracked vehicles and inventory in the keys to prevent loss or damage.
  • Greeted and welcomed guests to nurture relationships and grow successful business.
  • Explained car retrieval procedure to reduce confusion and expedite process.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Developed positive working relationships with colleagues through open communication channels that fostered teamwork.
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
  • Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.

Night Auditor/Front Desk Receptionist

Hilton
04.2024 - 12.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Generated and printed daily financial reports to track hotel performance.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Housekeeper

Barnes Hospital
07.2018 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.

Associate/Truck Unloader/Kids

Kohl's
12.2016 - 04.2018
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
  • Unloaded packages with care and placed in proper staging area.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Assisted other team members in navigating large loads.
  • Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
  • Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
  • Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
  • Upheld strict compliance to company policies and OSHA regulations during the entire unloading process.

Driver/Bus Monitor

Missouri Central School Bus
03.2016 - 03.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • CDL
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.

Banquet Server/Housekeeper/Cashier/

Staffing One
02.2006 - 08.2017
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Responded to guest inquiries and requests promptly and courteously.
  • Answered guest questions about event plans and food service choices.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Head Cashier/Line Preparation Cook

Aramark
05.2007 - 12.2011
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led cashiers and associates in providing thoughtful customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Processed both cash and card purchases and returns.

Clerk

Post Office
06.2002 - 10.2005
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Input data into spreadsheets and databases.

Janitor

University City School District
01.2002 - 09.2004
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Home Care Aide

Auxi Health Care
06.1999 - 11.2001
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted disabled clients to support independence and well-being.
  • Increased family satisfaction by maintaining open communication about patient progress and needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Enhanced patient comfort by providing attentive and personalized home care services.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.

Education

No Degree - X-Ray

Forest Park College
St Louis, MO
05-2026

Basic

Adult Education Excel Center
St Louis, MO
05-2021

Skills

  • Strong work ethic
  • Patience and empathy
  • Team player attitude
  • Reliability and punctuality
  • Cash handling expertise
  • Parking knowledge
  • Vehicle safety awareness
  • Teamwork and collaboration
  • Customer service
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Multitasking
  • Customer assistance
  • Adaptable and flexible
  • Team leadership

Certification

  • Driver License - CDL
  • OnQ PM Basic Training - May-2024
  • Guest Listing Screen
  • PBX Operator Information
  • Collective Indicator
  • Guest Locators
  • Guest Messages
  • I Am Bright hearted
  • ADA Communication Equipment for Guest With Hearing Impairment
  • ADA Emergency
  • Guest Dossier
  • CRM Best Guest
  • Bed Bug Training 2.0
  • HGI Alcohol Awareness Training Acknowledgment

Timeline

Valet/ Cashier

AAA Parking
03.2025 - Current

Night Auditor/Front Desk Receptionist

Hilton
04.2024 - 12.2024

Housekeeper

Barnes Hospital
07.2018 - 09.2022

Associate/Truck Unloader/Kids

Kohl's
12.2016 - 04.2018

Driver/Bus Monitor

Missouri Central School Bus
03.2016 - 03.2018

Head Cashier/Line Preparation Cook

Aramark
05.2007 - 12.2011

Banquet Server/Housekeeper/Cashier/

Staffing One
02.2006 - 08.2017

Clerk

Post Office
06.2002 - 10.2005

Janitor

University City School District
01.2002 - 09.2004

Home Care Aide

Auxi Health Care
06.1999 - 11.2001

No Degree - X-Ray

Forest Park College

Basic

Adult Education Excel Center

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Ronisha Johnson