Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronisha King

Windsor,CA

Summary

Dynamic professional with extensive experience at Hilton Grand Vacations, excelling in customer service and office administration. Proven ability in data entry and appointment scheduling, ensuring efficient operations. Recognized for attention to detail and effective communication, consistently enhancing guest satisfaction and streamlining processes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Caregiver

Nursa
Los Angeles , CA
09.2021 - Current
  • Provided compassionate care to clients in their homes, ensuring comfort and safety.
  • Maintained accurate records of client care and communicated updates to family members.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Supported clients in developing routines that promote independence and well-being.
  • Collaborated with healthcare professionals to optimize client care strategies and services.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.

Front Desk Clerk

Hilton Grand Vacations
Las Vegas, NV
03.2018 - 09.2020
  • Greeted guests and ensured a welcoming atmosphere at the front desk.
  • Managed check-in and check-out processes efficiently for all guests.
  • Answered phone calls and responded to inquiries in a professional manner.
  • Coordinated room assignments and handled reservations using hotel management software.
  • Assisted guests with questions about services, amenities, and local attractions.
  • Maintained front desk area, ensuring cleanliness and organization at all times.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Maintained accurate records of all guests' stays and charges.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Organized files for easy retrieval when needed by management staff members.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Collaborated with team members to ensure smooth daily operations.

Unit Clerk

PAM Health Rehabilitation Hospital of Centennial H
Centennial Hills, NV
08.2016 - 11.2019
  • Answered phone calls and directed inquiries to appropriate departments.
  • Maintained accurate patient records and updated information regularly.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments for patients and coordinated with medical staff.
  • Provided excellent customer service to patients and their families daily.
  • Handled incoming mail, packages, and office supplies effectively.
  • Provided excellent customer service to ensure customer satisfaction.
  • Greeted customers and answered inquiries in a professional manner.
  • Answered incoming calls and transferred them to the correct department or personnel.
  • Assisted in organizing events, such as conferences and meetings.
  • Scheduled appointments for clients and customers with appropriate staff members.
  • Verified customer information by collecting and inputting data into the computer system.
  • Assisted other administrative personnel with overflow work including word processing, data entry.
  • Monitored visitor access logs and tracked visitors entering and exiting premises.
  • Updated electronic calendars with upcoming events and scheduled meetings.
  • Maintained filing systems and retrieved documents upon request from staff members.
  • Managed office supplies inventory, ordered new materials as needed.
  • Ensured compliance with company policies and procedures related to front office operations.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Maintained front desk to provide positive first impression.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.

Education

Bachelor of Science - Creative Writing

Los Angeles Film School
Los Angeles, CA
06-2024

Some College (No Degree) - Health Science

Azusa Pacific University
Azusa, CA
09-2013

Some College (No Degree) - Business Administration

Advance Tech College
Los Angeles, CA
08-2008

High School Diploma -

Thomas Riley High School
Los Angeles, CA
06-2008

Skills

  • Microsoft Office proficiency
  • Data entry and database management
  • Appointment scheduling and calendar management
  • Customer service excellence
  • Filing and document management systems
  • Office administration skills
  • Effective communication techniques
  • Attention to detail
  • Problem-solving abilities
  • Time management strategies
  • Task prioritization skills
  • Document proofreading
  • Telephone reception skills
  • Office management software expertise
  • Office supply inventory management
  • Word processing and typing speed
  • Spreadsheet development proficiency
  • Scanning and copying documents
  • Mail handling procedures
  • Medical terminology knowledge
  • Technical support capabilities
  • Verbal communication skills
  • Report preparation expertise

Timeline

Caregiver

Nursa
09.2021 - Current

Front Desk Clerk

Hilton Grand Vacations
03.2018 - 09.2020

Unit Clerk

PAM Health Rehabilitation Hospital of Centennial H
08.2016 - 11.2019

Bachelor of Science - Creative Writing

Los Angeles Film School

Some College (No Degree) - Health Science

Azusa Pacific University

Some College (No Degree) - Business Administration

Advance Tech College

High School Diploma -

Thomas Riley High School

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