Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RONISHA MCCARTNEY

Wake Forest,US

Summary

Detail-oriented professional with 15+ years of experience and a proven knowledge of back office operations, customer service, and executive support. Aiming to leverage my skills to successfully fill the Senior Compliance Specialist role at your company. Seasoned Grants Administrator with background managing all phases of grant processes, from application to compliance and reporting. Demonstrated capability in streamlining administrative procedures, improving operational efficiencies and ensuring accuracy in financial reporting. Skilled at fostering relationships with key stakeholders, maintaining open lines of communication and advocating for organizational needs. Previous roles have resulted in successful acquisition of funding sources, supporting critical initiatives and advancing mission-driven objectives.

Overview

20
20
years of professional experience

Work History

Senior Administrative Specialist

UNC HEALTH HOSPITAL
Raleigh, North Carolina
05.2022 - Current
  • Developed and maintained effective relationships with vendors and suppliers.
  • Established and implemented policies and procedures to improve the efficiency of office operations.
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
  • Analyzed expenditures and allocated department budget in alignment with corporate objectives.
  • Implemented and enforced corporate and departmental policies and service standards.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.
  • Coordinated travel arrangements for staff members as needed.
  • Researched industry trends to provide relevant information to executives when making strategic decisions.
  • Responded promptly to inquiries from customers, vendors, and other stakeholders via phone and email.
  • Processed invoices, purchase orders, expense reports, and other accounting documents.
  • Ensured compliance with all applicable regulations related to employment law.
  • Maintained inventory of office supplies; ordered new items when necessary.
  • Created an efficient filing system that allowed easy access to important documents.
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Referral Specialist

Centene
Raleigh, North Carolina
03.2021 - 05.2022
  • Completed coding to meet regulatory guidelines and audit standards.
  • Assisted and educated patients by answering questions regarding referral and authorization process.
  • Coordinated and processed patient referrals with precision, detail and accuracy.
  • Accepted phone calls from referral sources, patients and third-party payers.
  • Collaborated with team members to ensure the accuracy of referral data entered into the system.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
  • Monitored changes in payer policies related to referral processing and communicated those changes internally.
  • Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.

Administrative Assistant

Mosher Engineering
Raleigh, North Carolina
11.2020 - 01.2021
  • Typing and preparation of field reports and proposals.
  • Daily time sheet and expense report data entry Maintain complete organization and integrity of file folders and electronic filing system.
  • Compile reports utilizing Adobe Standard for email distribution to client.
  • Answer incoming calls and route to appropriate party.
  • Greet visitors, ascertain nature of business and conduct visitor to employer or appropriate person Daily collection, distribution and disbursement mail.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Compiled data from various sources into organized reports for review by management team.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Facilitated communication between different departments within the organization.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Purchase Buyer

Aerotek
Raleigh, NC
08.2019 - 09.2019
  • Confers with Suppliers to obtain information such as pricing, delivery schedules and new products that are entering the market.
  • Review MRP reports in conjunction with schedule requirements and changes.
  • Create and place purchase orders to support the production schedule.
  • Schedules purchased materials within inventory targets to meet the production schedules.
  • Negotiates with suppliers using quotes/proposals (RFQ/RFP) and selects best source consistent with cost, quality, and delivery requirements.
  • Act as a liaison between suppliers and involved departments to resolve procurement related problems.
  • Proactively resolves material, packing list, certifications, and quantity discrepancies with suppliers.
  • Negotiates cost improvements and manages supply chain to ensure highest compliance to quality requirements.
  • Analyze ERP data; investigate material/quality issues; identify solutions; recommending actions.
  • Communicates and manages change order processing with suppliers.
  • Maintained records of all purchases including item descriptions, costs, quantities received.
  • Maintained accurate records of purchases, pricing, and other important data.
  • Reviewed purchase orders, contracts and invoices to ensure accuracy.
  • Ensured compliance with company policies and industry regulations.
  • Ensured compliance with government regulations regarding purchasing activities.
  • Reviewed and updated purchasing policies and procedures to improve efficiency and compliance.
  • Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Negotiated product prices, discounts and shipping incentives with vendors.

Administrative Assistant

Pike Engineering
Raleigh, NC
01.2017 - 12.2018
  • Provides front desk customer service by greeting, screening, then directing callers and visitors, and providing information and/or assistance to those inquiring about services and resources.
  • Performs various clerical duties such as making copies, proofreading and editing, taking minutes, and gathering materials and completing room set-up for meetings.
  • Makes arrangements for on and off-site events including reserving meeting space, arranging food purchase and delivery, arranging and/or overseeing set-up and-clean up, etc.
  • Maintains office supplies and inventory as required and purchases or submits orders for all business needs in accordance with budgetary guidelines and company policies and procedures.
  • Completes expense reporting and processes invoices per accounting system.
  • Coordinates ongoing operations with property management, equipment leasing companies, utilities companies and IT as needed.
  • Sorts and distributes mail and maintains reception area materials and resources.

School Safety Officer

New York City Police Department
New York, NY
12.2009 - 08.2016
  • Protects life and property through the enforcement of laws and ordinances.
  • Patrols assigned areas.
  • Performed regular emergency drills with students, faculty, and staff to ensure proper responses in the event of an emergency.
  • Assisted teachers in maintaining discipline within classrooms by intervening when necessary.
  • Monitored security cameras and alarms to detect suspicious activity on school property.
  • Developed strategies for increasing overall security measures at the school.
  • Searched student backpacks when deemed necessary for security purposes without violating civil rights laws.
  • Maintained a logbook documenting all security-related activities performed throughout the day.
  • Provided training sessions for faculty and staff members regarding proper safety protocols and procedures.
  • Investigated incidents of theft or vandalism in order to determine responsible parties.
  • Communicated effectively with law enforcement agencies if a crime was committed on school grounds.
  • Wrote incident reports detailing any potentially hazardous situations encountered while on duty.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Compliance Officer

US Fidelity Investments
New York, NY
12.2005 - 05.2008
  • Review and prompt processing of Form U4 ( Uniform Application for Securities Industry Registration ) applications to appropriately register Financial Professionals with FINRA and/or state securities commissions (BlueSky registrations) through Prudential's broker dealers.
  • Review and prompt processing of Form U5 ( Uniform Termination Notice for Securities Industry Regulations ).
  • Review and processing of customer complaints, judgement/lien of (DRP) Disclosure Reporting Pages.
  • Review and Processing of state insurance licensing and appointments.
  • Work closely with financial professionals and business partners to gather required information and documents.
  • Analyze and resolve producer, broker dealer qualification deficiencies.
  • Manage, monitor, and track licensing and registration applications to ensure timely filings.
  • Review, create and modify producer profiles in multiple administration systems.
  • Act as a liaison between LARS, Law Department, Field Offices, Home Offices and Prudential Advisor Hiring Unit.
  • Respond timely in inquiry and status requests via email and phone.
  • Participate in special projects as warranted.
  • Conducted regular internal audits to ensure compliance with established standards.
  • Prepared training materials related to regulatory changes or new policies and procedures.
  • Monitored employee adherence to company policies, laws, and regulations.
  • Maintained detailed records regarding all activities associated with compliance initiatives.
  • Reviewed contracts for compliance with applicable laws and regulations.
  • Provided guidance on regulatory requirements for business operations.
  • Collaborated with other departments to develop comprehensive compliance programs.
  • Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Utilized risk management techniques and business knowledge to improve compliance programs.
  • Created and managed action plans to mitigate audit discoveries and compliance concerns.
  • Conferred frequently with specialists to stay current on compliance requirements and procedures.
  • Issued official approvals in instances of achieved or exceeded compliance standards.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Completed in-depth examinations of financial information to detect compliance issues.
  • Received inquiries and advised on regulations related to programs.

Education

Associate of Applied Science - Human Resource Development

University of Phoenix
Phoenix, AZ, US
01-2025

Business -

WAKE TECH COMMUNITY COLLEGE
NC
05.2020

Skills

  • Workforce development
  • Regulatory adherence
  • Payroll management
  • Project oversight
  • Service excellence
  • Data-driven decision making

References

References available upon request.

Timeline

Senior Administrative Specialist

UNC HEALTH HOSPITAL
05.2022 - Current

Referral Specialist

Centene
03.2021 - 05.2022

Administrative Assistant

Mosher Engineering
11.2020 - 01.2021

Purchase Buyer

Aerotek
08.2019 - 09.2019

Administrative Assistant

Pike Engineering
01.2017 - 12.2018

School Safety Officer

New York City Police Department
12.2009 - 08.2016

Compliance Officer

US Fidelity Investments
12.2005 - 05.2008

Associate of Applied Science - Human Resource Development

University of Phoenix

Business -

WAKE TECH COMMUNITY COLLEGE

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RONISHA MCCARTNEY