RONISHA SPARKS
Buford,GA
Summary
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
Work History
Director
Good Hands Home Care & Adult Services LLC
04.2011 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
Administrator
Good Hands Home Care & Adult Services L.L.C
04.2011 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
STNA
Lakeland, OhioSkills
- Administration Skills
- Observation of patient needs
- State Tested Nurse's Assistant
- Skilled Nursing Home Care
- Medical Billing
- Scheduling
- Team Building
- Communication
- Multitasking
- Organizational Skills
- Administration
- Job Description
- Coordinating patient care plan with
- The RN & Case Manger
- Communicating with case
- Managers pertaining to client
- Needs, such as physical therapy
- Social work, home care needs etc
- Hire, and train new health care
- Professionals
- Overseeing billing and Payroll
- Company Guidelines
- Verbal and Written Communication
- People Management
- Rules and Regulations
- Budget Management
- Financial Reporting
- Organizational Development
- Crisis Management
- Cast and Crew Supervision
- Crew Collaboration
- Recruiting and Hiring
- Hiring and Retention
- Task Delegation
- Regulatory and Legal Compliance
- Marketing Activities Management
- Manage Personnel
Websites
Timeline
Director
Good Hands Home Care & Adult Services LLC
04.2011 - Current
Administrator
Good Hands Home Care & Adult Services L.L.C
04.2011 - Current
STNA
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