Ronisha Williams
Saint Augustine,FL
Summary
An interesting position with a growing company to utilize my skills with a growing company. Compassionate and energetic with in-depth understanding of customer service, assisted clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Forward-thinking Operations Specialist bringing 8 years of expertise in business. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and excel.
Overview
8
8
years of professional experience
Work History
Life Coach
01.2016 - Current
- Skill Building with Clients focused on executing goal
- Built contracts based on needs, desires and goals
- Skilled intake consultations
- Contracts and Billing weekly, bi-weekly and monthly
- Kept track of behavior, goals and compliance
- Followed through with billing contracts, execution and adjustments
- Documented all meeting, conversations and information provided
- Provided support, empowerment toward achievements.
Picker Packer
Amazon
09.2021 - 03.2024
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Managed timely and effective replacement of damaged or missing products.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
Small Business Representative
Self Employed Web
01.2018 - 01.2023
- Maintained strong computer skills
- Recorded detailed interactions with customers
- Maintained outstanding communication and interpersonal skills while speaking with customers
- Received payments, set up payment arrangements
- Answered billing questions with up-to-date knowledge on company policy
- Met goals and quotas for inbound and outbound calls
- Rapidly resolved collections accounts.
- Mentored new Small Business Representatives joining the team by sharing knowledge and expertise about industry trends and effective communication methods.
- Evaluated credit applications from small businesses, helping them secure financing to grow their operations.
Education
Two years business management
Eagan, MNMaster Degree Business Management -
Rasmussen College
Skills
- Self-awareness
- Assertiveness Training
- Team Collaboration
- Regulatory Compliance
- Growth planning
- Personal Development Sessions
- Motivational Techniques
Computers
- Proficient in Microsoft Word
- Excel and Power Point
References
AVAILABLE UPON REQUEST
Timeline
Picker Packer
Amazon
09.2021 - 03.2024
Small Business Representative
Self Employed Web
01.2018 - 01.2023
Life Coach
01.2016 - Current
Two years business management
Master Degree Business Management -
Rasmussen College
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