Ronit Munoz
Glendale,CA
Summary
Seeking a challenging position with a large organization where I can utilize my skills and knowledge with the opportunity for professional growth.
Overview
12
12
years of professional experience
Work History
ASSISTANT STORE MANAGER
AT&T
01.2020 - Current
- Manage all aspect of the retail business including, financial management, business operations, customer service, retention, promotions, inventory, employee training and development.
- Assure attainment of all net sales, revenue goals, including developing sales strategies and tactical implementation.
- Building reports to show statistical data of sales
- Assume direct responsibility for all day- to- day store operations, coach, develop staff, analyze business trends, track competitor landscape, share best practices with other stores, participate in the staffing process for the store, including hiring and performance management for the sales representatives.
- Promote positive customer experience through modeling great customer service and handling escalations.
- Proactively identify challenges and create improvement plans, conduct employee meetings and operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
RETAIL SALES CONSULTANT
AT&T
01.2018 - 01.2020
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Handled financial transactions, manage consumer and business accounts which, include in creating or fixing both. types of accounts in the system OPUS
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Drafted all paperwork for customer contracts, set up autopay, added and deleted features.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Oversaw deposits, processed financial transactions and maintained inventory.
HOST/SERVER
PF CHANGS
01.2012 - 12.2017
- Establish menu knowledge, and built rapport with customers to achieve order sizes.
- Helped management and kitchen staff reduce idle time by carrying out any dish that was ready, regardless of server responsible
- Took food and beverage orders from guests, enter orders in our point-of- sales system which relays orders to the kitchen and bar.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
BA SOCIOLOGY -
CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS
Carson, CA01.2017
Skills
- Organization
- Problem-solving
- Calendar management
- Data entry
- Bookkeeping
- Critical thinking
- Time management
- Bilingual (Spanish and English)
- KRONOS
- OPUS
- Proficient at Microsoft office
- Word
- Excel
- Powerpoint
- Outlook
- Teamwork and delegation when needed
- Interpersonal communication
- Attention to detail
Timeline
ASSISTANT STORE MANAGER
AT&T
01.2020 - Current
RETAIL SALES CONSULTANT
AT&T
01.2018 - 01.2020
HOST/SERVER
PF CHANGS
01.2012 - 12.2017
BA SOCIOLOGY -
CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS
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