Ronita Jones
Elyria,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Avon
02.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
Health Unit Coordinator
Cleveland Clinic Main Campus
12.1994 - 02.2022
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Education
High School Diploma -
Collinwood High School
Cleveland ,Ohio06.1987
Skills
- Comfort with Technology and Databases
- Patient Admitting
- Operational Requirements
- Clinic Administration
- Patient Greeting
- Satisfaction Assessment and Tracking
- Improve Patient Care
- Registration Requirements
- System Verification
Timeline
Patient Service Specialist
Cleveland Clinic Avon
02.2022 - Current
Health Unit Coordinator
Cleveland Clinic Main Campus
12.1994 - 02.2022
High School Diploma -
Collinwood High School
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