Ronita Lee-Burgess
Royal Palm Beach,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Advocate - Contract
Brightwheel
06.2025 - 10.2025
- Delivered chat-based support to educators, parents, and school administrators.
- Resolved inquiries with professionalism, empathy, and attention to detail.
- Utilized Salesforce, Intercom, Trello, Jungle Gym, and Postmark for workflow management.
- Maintained strong customer satisfaction by providing timely, accurate, and caring responses.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Strategic Account Executive
ZipRecruiter
06.2021 - 11.2024
- Assessed and prioritized hiring needs through stakeholder meetings, categorizing roles according to urgency and complexity.
- Analyzed and adjusted recruitment approaches to ensure consistency with strategic objectives and timely execution.
- Conducted comprehensive training sessions on recruitment platforms, promoting seamless integration and effective client usage.
- Formulated customized recruitment strategies for high-profile clients to elevate candidate quality and satisfaction.
- Developed and maintained strong client relationships to drive retention and facilitate service expansion.
Talent Acquisition Manager
Paradise Exteriors- Construction
01.2019 - 06.2021
- Managed end-to-end recruitment processes, including sourcing, screening, interviewing, and onboarding, to align talent acquisition strategies with organizational goals.
- Reduced time-to-fill by implementing efficient recruitment strategies, thereby enhancing overall hiring efficiency and candidate experience.
- Administered DISC analysis assessments to support team dynamics and individual development, and ensured compliance with legal standards through accurate management of I-9 documentation.
- Streamlined recruitment processes using Applicant Tracking System (ATS) to enhance candidate sourcing efficiency. ApplicantPro
- Developed and implemented strategic talent acquisition plans to meet hiring goals and organizational needs.
Staff Development and Training Specialist
TrueCore Behavioral Solutions
01.2016 - 01.2019
- Lead bi-monthly two-week training programs for new hires, preparing them for written and physical exams and ensuring readiness for youth interventions.
- Certified to deliver training in CPR, suicide prevention, and other critical care practices, enhancing staff preparedness and compliance with Department of Juvenile Justice standards.
- Collaborated with HR to maintain accurate employee records and facilitated annual training sessions to reinforce staff knowledge and skills in interventions, conflict resolution, and facility protocols.
- South Region (Okeechobee, Miami)
Education
Bachelor of Arts - Business Administration, Minor in Psychology
Stillman College
Tuscaloosa, ALSkills
- Support resolution skills
- Proficient in chat interactions
- Salesforce proficiency
- Intercom
- Salesforce
- Trello
- Postmark
- Jungle Gym
- Client-centered support
- Effective problem resolution
- Cross-functional collaboration
- Project documentation
- Quick to adjust
Accomplishments
- 30k Club (2x) -ZipRecruiter
- Strategic Account Manager of the Month
Certification
- Suicide Prevention Training
- CPR
Languages
English
Native or Bilingual
Interests
- Dancing
- Witting
- Reading
- Crafting and DIY Projects
Timeline
Customer Support Advocate - Contract
Brightwheel
06.2025 - 10.2025
Strategic Account Executive
ZipRecruiter
06.2021 - 11.2024
Talent Acquisition Manager
Paradise Exteriors- Construction
01.2019 - 06.2021
Staff Development and Training Specialist
TrueCore Behavioral Solutions
01.2016 - 01.2019
Bachelor of Arts - Business Administration, Minor in Psychology
Stillman College
Awards
30K Club Award, Honored twice for surpassing $30,000 in sales.