Ronjhane Whiteside
Charlotte,NC
Summary
Motivated Customer Service Professional with strong communication skills. Exceeded employer expectations through effective interaction and support in fast-paced environments. Committed to fostering positive relationships and enhancing customer experiences.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Caregiver
Personal-Touch Home Care
Charlotte, NC
05.2013 - Current
- 3. Facilitated personal hygiene routines to promote client dignity and comfort
- 5. Supported clients with mobility to enhance independence
- 4. Assisting with meals and nutrition
- 8. Meal preparation
- 2. Provided safe transport for clients to appointments
- 1. Maintained clean and safe environment for clients
- 6. Engaged clients in meaningful conversations to reduce loneliness
- 7. Medication management
- 9. Medical advocacy
Server and Bartender
37 sol
Charlotte, NC
08.2024 - 07.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Ensured cleanliness and organization of bar area, upholding health and safety regulations
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Coordinated with kitchen staff for timely delivery of food orders to bar customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Addressed customer complaints promptly to uphold high satisfaction levels
- Participated in monthly team meetings to discuss new promotions or menu changes
Front House Manager
37 sol
Charlotte, NC
08.2024 - 07.2025
- Managed front-of-house operations, overseeing a team of XX staff members and ensuring smooth service delivery
- Developed and implemented training programs that increased staff knowledge on menu items, customer service techniques, and upselling strategies
- Developed and implemented training programs to enhance staff knowledge on menu items, customer service techniques, and upselling strategies
- Collaborated with the kitchen team to ensure timely preparation and delivery of food orders, maintaining high quality standards
- Created and maintained positive work environment through effective communication, conflict resolution, and recognition programs that fostered team morale
- Created and maintained a positive work environment through effective communication, conflict resolution, and recognition programs
- Conducted regular performance evaluations for front-of-house staff, delivering constructive feedback that supported professional growth
- Oversaw front-of-house operations for 37 Sol, ensuring efficient guest flow and service delivery.
Rental Agent
Easirent
Charlotte, NC
02.2023 - 01.2024
- 1. Facilitated vehicle rentals by assisting customers with selection and documentation.
- 3. Managed customer inquiries through answering and making phone calls.
- 3. Handled customer inquiries by answering phone calls and responding to emails. through answering and making phone calls.
- 2. Managed front desk operations at the hotel, greeting guests and handling check-ins.
Rental Agent/ Assistant Manager
Best Ace Rentals
Charlotte, NC
03.2022 - 11.2023
- 1. Processed various documents efficiently
- 2. Received payments from customers promptly
- 3. Welcomed customers warmly upon arrival
- 4. Answered incoming phone calls professionally
- 5. Addressed customer complaints effectively
- 6. Inspected vehicle conditions thoroughly
- 5. Resolved customer complaints to enhance satisfaction and retention
- 6. Checking car condition
Assistant Bar Manager/Bartender
Crab Du Jour UNCC
Charlotte, NC
04.2021 - 10.2023
- Managed bar service and beverage sales in and outside the respective bar.
- Managed the bar stock of beverages.
- 5. Engaged with customers to ensure a positive bartending experience. It's essential for those who get into the craft not to forget the customer service aspect of bartending
- 4. Registers and controls all beverage sales
- 2. Responsible for the bar stock of beverages.
- 6. Prepared garnishes for cocktails and beverages to enhance presentation.
- 7. Maintained cleanliness and sanitation of bar area to ensure a safe environment.
- 8. Recommended beverages to customers, tailoring suggestions to enhance their enjoyment and satisfaction.
Bartender/Server
Wild Wing Cafe
Charlotte, NC
07.2019 - 08.2021
- 4. Mix ingredients to prepare cocktails
- 2. Engaged customers, took orders, and served snacks and drinks to enhance dining experience
- 3. Evaluated customer preferences to provide tailored beverage recommendations
- 3. Assessed customer needs to enhance service delivery and preferences and make recommendations
- 5. Developed a creative bar menu that showcased unique beverage offerings
Education
Advanced
Empire Beauty School
03.2026 - 10.2026
GED -
Zebulon B Vance High School
Charlotte, NCSkills
- Home Care
- Elderly Support
- Hygiene Management
- Food safety
- Data entry
- POS
- Aloha POS
- Organizational management
- Team Leadership
- Conflict Resolution
- Effective communication
- Customer service
- Serving
- Restaurant Experience
Personal Information
Driving License: Yes
Certification
Driver's License, Bartender License, Food Handler Certification
Timeline
Advanced
Empire Beauty School
03.2026 - 10.2026
Server and Bartender
37 sol
08.2024 - 07.2025
Front House Manager
37 sol
08.2024 - 07.2025
Rental Agent
Easirent
02.2023 - 01.2024
Rental Agent/ Assistant Manager
Best Ace Rentals
03.2022 - 11.2023
Assistant Bar Manager/Bartender
Crab Du Jour UNCC
04.2021 - 10.2023
Bartender/Server
Wild Wing Cafe
07.2019 - 08.2021
Caregiver
Personal-Touch Home Care
05.2013 - Current
GED -
Zebulon B Vance High School