RonKeisha Lafleur
Opelousas,La
Summary
Exceptional leader with the ability to effectively communicate with prospects of all levels, adapt to change, prioritize tasks, meet deadlines, and interact with individuals in a team-oriented environment. Prompt learner, intelligent, articulate, strives to exceed expectations, and driven to succeed.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shop Owner-Florist/Balloon Artist
Reign Kreations d/b/a The Balloon Shop
Opelousas, LA
10.2017 - Current
- Developed relationships with vendors to acquire discounts on bulk purchases.
- Handled customer inquiries, complaints, and returns professionally.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Reviewed financial statements regularly to assess profitability of operations.
- Researched industry trends to stay current on market changes.
- Ensured compliance with safety regulations in the shop environment.
Mental Health Tech
Options of Acadiana
Lafayette, LA
07.2005 - 12.2024
- Monitor clients with mental illness and substance abuse
- Administrated medication on shift
- Help with case management and intake
- Influenced patients' behavior with interaction, counseling or instruction.
- Developed basic strategies to promote patient safety, wellness and independence.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Financial Intake
Morell- Geaux Med Solutions
Opelousas, LA
05.2017 - 09.2017
- Investigate unpaid accounts.
- Correct overpaid accounts, and send a request for a refund.
- Correct patient insurance information.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Processed paperwork, obtained billing forms and secured confidential information.
Revenue Cycle-financial Intake/Billing Specialist
LHC Group
Lafayette, LA
10.2014 - 04.2017
- Responsible for processing insurance claims for private insurance reimbursement
- Process and keep track of incoming payments and accounts in compliance with financial procedures and policies
- Work with patients to develop self-pay arrangements and payment plans
- Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
- Process and follow up on payer denials, consulting with the patient and/or his or her family as needed
- Initiate private pay collections after insurance cancellation, denial or other issue
- Research and resolve client billing problems or issues
- Document payment records and issues as they occur
- Financial Intake Specialist
- Contact insurance companies to obtain pre-authorization for new admit, readmit, and recertification patients - Utilizes insurance websites for pre-certification authorization verification, or member eligibility
- Accurately submit appropriate medical documentation, CPT and ICD-10 codes for prior authorization
- Ability to negotiate rates for a single case agreement when needed
- Worked closely with patients to discuss payment arrangements when needed.
- Managed all payments processing, invoicing and collections tasks.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Expedited payments by verifying accuracy and currency of vendor information.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Generated periodic reports summarizing account balances and collection activities.
- Verified insurance coverage and identified third-party payers for billing purposes.
Home Health Aide
Agape Home Health Care
Opelousas, LA
02.2012 - 12.2014
- Organize and assist with daily activities for elderly client
- Schedule and convey client to and from doctor's appointments
- Ensure that client takes all medications properly and at correct time
- Prepare client's meal
- Bath client
- Serve as housekeeper for client to ensure that their home stays clean and comfortable living
- Build and maintain professional and personal relationship with client
Insurance Agent
Security Plan Insurance
Opelousas, LA
08.2007 - 10.2014
- Market and sale life, health, and accidental insurance in assigned territory
- Knowledgeable of competitors' policy plans
- Sent daily emails and made daily phone calls to prospecting and existing clients
- Collected funds from clients and deposited funds into company's banking account
Correctional Officer
SLCC
Basil, LA
02.2006 - 07.2007
- Monitored inmates so that they would behave in an orderly conduct supervised vulnerable prisoners to prevent suicidal attacks
- Performed security checks and search procedures
- Provided appropriate care and support to all prisoners
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised inmates during day-to-day activities.
Subway
Cashier
Opelousas, LA
10.2003 - 06.2005
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Upheld high standards of productivity and quality in operations.
- Checked expiration dates on all products before serving them to customers.
- Took orders from patrons and input selections into store computer system.
- Directed patrons to restrooms and other amenities within facility.
Education
High School -
United Christian Academy
Houston, TX08.2006
Skills
- Sales and Marketing
- Promotions
- Brand Representation
- Consultant
- Customer Service Ambassador
- Team Building and Development
- Strategic Planning
- Supervisor
- Health Aide
- Organizational Skills
- Excellent Written and Verbal Communication Skills
- Operating Systems
- Windows 98
- Windows NT
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- MS Word
- Excel
- Power-point
Certification
- Life, Health, and Accidental Insurance License, 08/01/07
- Fire and Casualty Insurance License, 08/01/07
- Floral dealer & cut flower dealer license
- Certified Tax Preparer
- Certified Bookkeeper
References
Available Upon Request
Affiliations
- Rotary Club Member
- CASA advocate
References
References available upon request.
Timeline
Shop Owner-Florist/Balloon Artist
Reign Kreations d/b/a The Balloon Shop
10.2017 - Current
Financial Intake
Morell- Geaux Med Solutions
05.2017 - 09.2017
Revenue Cycle-financial Intake/Billing Specialist
LHC Group
10.2014 - 04.2017
Home Health Aide
Agape Home Health Care
02.2012 - 12.2014
Insurance Agent
Security Plan Insurance
08.2007 - 10.2014
Correctional Officer
SLCC
02.2006 - 07.2007
Mental Health Tech
Options of Acadiana
07.2005 - 12.2024
Subway
Cashier
10.2003 - 06.2005
High School -
United Christian Academy
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