Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronkerria Craft

Summary

My resume here states a few of experiences since being in the workforce. I am an Enthusiastic, Outgoing, Intelligent, and Outspoken Young Woman. I’m looking forward to the future for far much Greater Opportunities where I can learn and take on various challenge. While seeking a professional position with an organization that affords me the opportunity to apply my educational background and time management skills to provide quality assistance within a given role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Child Caregiver

Our Kids Christian Academy
10.2020 - Current
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Introduced children to educational games and activities to boost learning.

Order Fulfillment Associate

Target
07.2022 - 10.2023
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers entering store and responded promptly to customer needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
  • Participated in storewide promotions and events, enhancing overall brand visibility within the local community.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.

Health Insurance Agent

Humana ( Remote )
09.2021 - 01.2023
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Provided comprehensive customer service to drive client satisfaction.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.
  • Developed and implemented marketing strategies to drive health insurance sales.
  • Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
  • Negotiated with insurers to secure industry-leading health insurance coverage for clients.
  • Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
  • Provided exceptional customer service, leading to numerous referrals and a growing client base.
  • Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.

BOH Team Member

Chic-Fil-A
06.2019 - 05.2021
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
  • Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
  • Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
  • Assisted with training new BOH staff members on established processes and goals.

Sales Associate

Rack Rooms Shoe Store
07.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Terry High School
Terry, MS
05.2021

Skills

  • Patience and understanding
  • CPR training
  • Cleaning and sanitizing
  • Hygiene and Cleanliness
  • Early Childhood Education
  • Workplace Safety
  • Customer Engagement
  • Goal-oriented mindset
  • Cash handling proficiency
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Policy analysis
  • Financial Acumen
  • Negotiation abilities
  • Health Insurance Knowledge
  • Problem-Solving
  • Call Center Customer Service
  • Reliability
  • Multitasking
  • Excellent Communication

Certification

Certified Pharmacy Technician

Certified life Insurance Agent

CPR Certified

Timeline

Order Fulfillment Associate

Target
07.2022 - 10.2023

Health Insurance Agent

Humana ( Remote )
09.2021 - 01.2023

Child Caregiver

Our Kids Christian Academy
10.2020 - Current

Sales Associate

Rack Rooms Shoe Store
07.2020 - 04.2021

BOH Team Member

Chic-Fil-A
06.2019 - 05.2021

High School Diploma -

Terry High School

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Ronkerria Craft