Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ronkyesha Cody

Orlando

Summary

Detail-oriented claims processor with a proven track record in data entry and customer service excellence. In-depth understanding of insurance policies and compliance regulations, experienced in leveraging software for claims processing. Drives operational efficiency through precise and timely claim handling.

Overview

2
2
years of professional experience

Work History

Insurance Tracking Specialist

Assurant Rocket Mortgage
02.2025 - Current
  • Handling customer inquiries while responding to questions related to homeowner's insurance from clients.
  • Working with insurance agents/companies and
    contacting insurance agents and companies to obtain current policy details and ensure information is updated.
  • Maintaining accurate records: Updating accounts with correct insurance policy information.
  • Confirming policy documents and verifying the receipt of updated policy documents from various sources.

Claims Representative

QVC
10.2024 - 02.2025
  • Established strong client relationships, leading to increased repeat business and favorable feedback.
  • Resolved customer issues promptly through diligent follow-up communication.
  • Efficiently processed claims while ensuring compliance with all relevant policies and regulations.
  • Reviewed insurance claim documents for accuracy and completeness before processing.

Claims Examiner

ABC Fitness
01.2024 - 10.2024
  • Reviewed documentation for accuracy, swiftly resolving identified discrepancies.
  • Prioritized high volume of claims to ensure timely processing without quality compromise.
  • Investigated potential fraud meticulously, documenting all findings comprehensively.
  • Processed claims in accordance with both company policies and industry regulations.
  • Reduced backlog of pending claims, prioritizing tasks effectively and efficiently.

Education

Medical Billing & Coding Specialist -

Herzing University
Dearborn, MI
06-2025

High School Diploma -

El Bethel Christian School
Orlando, FL
05-2014

Skills

  • Customer relations and support
  • Effective time management
  • Salesforce CRM knowledge
  • Claims processing expertise
  • Management of electronic health records
  • HIPAA, ERISA, ACA compliance
  • Live chat support skills
  • Microsoft Office Suite experience
  • Data accuracy in entry tasks
  • Billing and coding for medical services

Personal Information

Timeline

Insurance Tracking Specialist

Assurant Rocket Mortgage
02.2025 - Current

Claims Representative

QVC
10.2024 - 02.2025

Claims Examiner

ABC Fitness
01.2024 - 10.2024

High School Diploma -

El Bethel Christian School

Medical Billing & Coding Specialist -

Herzing University

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