Ronna Baker
Zanesville,OH
Summary
Dynamic banking professional with extensive experience at North Valley Bank, specializing in banking operations and customer account management. Proven track record in fraud investigation and regulatory compliance, enhancing training programs and operational processes. Adept at building relationships and promoting employee development to elevate customer service standards across branches.
Overview
20
20
years of professional experience
Work History
Universal Banker Training & Development Specialist
North Valley Bank
Zanesville, OH
02.2025 - Current
- Developed and implemented comprehensive training program for new bankers.
- Delivered hands-on instruction in banking functions, customer service, and essential soft skills.
- Collaborated with teams to refine training materials and enhance operational processes.
- Promoted employee development across bank branches to improve customer service standards.
Deposit Operations Manager
North Valley Bank
Zanesville, OH
10.2022 - Current
- Managed overdrafts, ACH/Inclearing returns, load errors, and child support payments efficiently.
- Balanced 10 banking offices, ordered cash, and processed manual returns promptly.
- Supported online banking operations, fraud investigations, debit card handling, and CTR reporting effectively.
- Participated in audits, account verification, and enhanced process improvement initiatives.
- Provided consistent support to branch staff and customers.
Assistant Manager
Park National Bank
Zanesville, OH
08.2021 - 10.2022
- Streamlined day-to-day branch operations and enhanced teller performance.
- Facilitated opening and closing of customer accounts while supporting new employee training.
- Assisted with wire processing, vault balancing, and ATM operations.
- Delivered exceptional customer service while promoting bank products and services.
Office Manager
Western Guernsey Regional Water
Cambridge, OH
03.2018 - 08.2021
- Coordinated office administration to enhance operational efficiency.
- Managed document preparation and maintained accurate records.
- Executed data entry and ensured effective database management.
- Oversaw filing of documents for streamlined retrieval.
- Handled correspondence and distributed mail promptly.
- Managed vendor relationships and ordered supplies efficiently.
- Processed payroll, bank deposits, and reconciliations accurately.
- Administered customer accounts and payments, ensuring satisfaction.
Dealer Sales Representative
Value Auto Auction
Crooksville, OH
08.2015 - 03.2018
- Build relationships with dealerships to drive consignment growth.
- Represented vehicles on sale day, closed deals, and coordinated transportation .
- Account management and client follow-up.
- In-depth understanding of product lines
Deposit Operations Specialist
North Valley Bank
Zanesville, OH
11.2010 - 08.2015
- Processed new account documentation for checking, savings, CDs, and IRAs.
- Reviewed and verified deposit transactions to ensure accuracy.
- Reconciled and balanced deposit accounts regularly.
- Handled ACH transactions, wire transfers, and stop payments efficiently.
- Processed returned deposit items including NSF and chargebacks.
- Managed account maintenance tasks such as address changes and name updates.
- Monitored for fraud, suspicious activities, and duplicate transactions.
- Ensured compliance with documentation standards and maintained audit readiness.
Team Lead/Head Teller
Huntington National Bank
Zanesville, OH
08.2005 - 11.2010
- Supervised teller team to enhance operational accuracy and efficiency on a daily basis.
- Trained and mentored new tellers, promoting skill development and policy adherence.
- Managed staff scheduling to optimize branch workflow and coverage needs.
- Conducted performance reviews and provided targeted coaching for employee growth.
- Assisted branch manager with audits and compliance requirements to maintain standards.
- Monitored cash drawers, vault balances, and ATM settlements for security.
- Prepared branch for internal and external audits to ensure readiness.
- Oversaw large cash transactions, ensuring adherence to dual control procedures.
Education
High School Diploma -
John Glenn High School
New Concord05-2000
Skills
- Banking operations
- Customer account management
- Fraud investigation
- Regulatory compliance
- Deposit reconciliation
- Relationship management
Accomplishments
- Root Award Winner at North Valley Bank
Timeline
Universal Banker Training & Development Specialist
North Valley Bank
02.2025 - Current
Deposit Operations Manager
North Valley Bank
10.2022 - Current
Assistant Manager
Park National Bank
08.2021 - 10.2022
Office Manager
Western Guernsey Regional Water
03.2018 - 08.2021
Dealer Sales Representative
Value Auto Auction
08.2015 - 03.2018
Deposit Operations Specialist
North Valley Bank
11.2010 - 08.2015
Team Lead/Head Teller
Huntington National Bank
08.2005 - 11.2010
High School Diploma -
John Glenn High School
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