RONNA HAYES
Coshocton,OH
Summary
Dynamic telemarketer with proven success at Itm Marketing, excelling in client relations and outbound telemarketing. Skilled in generating leads and scheduling appointments, I consistently improved call quality and customer engagement. My ability to build rapport and deliver tailored sales pitches contributed to expanding the client base and achieving sales targets.
Overview
8
8
years of professional experience
Work History
Telemarketer
Itm Marketing
09.2024 - 12.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Collaborated with other team members to achieve monthly sales targets consistently.
Dsp
RHDD
04.2017 - 03.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Education
GED -
Coshocton County Job An Family Services
Coshocton, OH10-2012
Skills
- Client Relations
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Customer service
- Script reading
- Scripted calls
- Professional communication
- Call center operations
- Appointment scheduling
- Automated dialing
- Outbound telemarketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telemarketer
Itm Marketing
09.2024 - 12.2024
Dsp
RHDD
04.2017 - 03.2021
GED -
Coshocton County Job An Family Services
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