Ronna Partin-Brady
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Dispatcher
Department of Safety and Homeland Security
04.2024 - 08.2024
- Communicated with Tennessee State Troopers via radio and phone to dispatch Troopers to traffic events including crashes, obstructions in the road, and disabled motorists.
- Utilized Computer Aided Dispatch (CAD) system to monitor calls for service, track calls, and provide legal documentation for potential prosecution of offenders.
- Provided Troopers with vital information regarding driver's license status, vehicle registration status, criminal history, and warrant history of subjects as required for law enforcement.
Warehouse Support
Amazon Fulfillment
11.2023 - 02.2024
- Examined and inspected containers, materials, and products to ensure that packing specifications are met.
- Removed completed or defective products or materials, and directed items to inspection area for resolution.
- Marked and labeled containers, container tags, or products, using marking tools.
- Recorded product, packaging, and order information on specified forms and records.
PSE/Clerk
USPS
09.2021 - 04.2023
- Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Investigated misrouted mail and packages for correction and redelivery.
- Provided assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
- Loaded and unloaded shipping containers and vehicles.
Independent Contractor - Owner/Operator
Crosstown Courier
10.2018 - 09.2021
- Picked up/delivered STAT orders for client's business to business and medical offices.
- Maintained daily route activities according to client needs and to ensure timely delivery.
- Provided hotshot delivery service for urgent and JIT based on business needs.
- Maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Repair Technician II
TDS Telecom
03.2020 - 05.2020
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Dispatched technicians to site for repair of line trouble and restoration of service.
Sales/Customer Service Representative
Advance Financial
05.2018 - 02.2019
- Provided financial services including check cashing, money transfers, bill payment, money orders, and applying for personal loans.
- Audited daily transactions for errors and developed reports for all daily business.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Receive payment by cash, check, credit cards, vouchers, automatic debits, and negotiate payment arrangements with customers who have delinquent loans.
City Carrier Assistant
USPS
01.2018 - 04.2018
- Cased and routed mail to an established route for daily delivery according to established procedures.
- Operated a vehicle for the safe delivery of mail and packages to customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Documented undelivered mail and packages for vacation hold, business closed, or no access locations.
Senior Support Representative Level I
CVS Health/Caremark
09.2015 - 01.2018
- Educated beneficiaries on complex prescription plan designs, limitations, and mail-order services.
- Handled escalated calls to resolve member complaints or concerns with prescription plan denials.
- Worked with plan managers to override claims to decide best options for claim denial.
- Tracked KPIs and created continuous improvement plans.
Customer Service Representative/Sales
Frontier Communications
07.2014 - 08.2015
- Determined right-sized phone/internet/TV packages to best benefit the customer.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Built rapport and strengthened relationships with customers in each interaction.
Tech Support Advisor
Kelly Services
05.2013 - 07.2014
- Provided customer service and technical support for end-users in the Apple family.
- Performed diagnostics and troubleshooting of system issues to correct the problem reported.
- Sold AppleCare as an add-on service to the purchase of an Apple computer or mobile device.
Education
Bachelor of Science - Criminal Justice
Penn Foster College
Knoxville, TN06.2025
Associate of Science - Criminal Justice
Criminal Justice
Oak Ridge, TN12.2009
Associate of Science - Network Administration
South College
Knoxville, TN06.2007
Skills
- AS400 System
- Windows OS and Mac OS
- Multi-line Phone System
- Ten-Key
- Google and Microsoft Applications
- Customer Relations
- Data Entry
- Prioritizing calls
- Routing orders And Route Planning
- Computer Aided Dispatch (CAD)
Timeline
Dispatcher
Department of Safety and Homeland Security
04.2024 - 08.2024
Warehouse Support
Amazon Fulfillment
11.2023 - 02.2024
PSE/Clerk
USPS
09.2021 - 04.2023
Customer Repair Technician II
TDS Telecom
03.2020 - 05.2020
Independent Contractor - Owner/Operator
Crosstown Courier
10.2018 - 09.2021
Sales/Customer Service Representative
Advance Financial
05.2018 - 02.2019
City Carrier Assistant
USPS
01.2018 - 04.2018
Senior Support Representative Level I
CVS Health/Caremark
09.2015 - 01.2018
Customer Service Representative/Sales
Frontier Communications
07.2014 - 08.2015
Tech Support Advisor
Kelly Services
05.2013 - 07.2014
Bachelor of Science - Criminal Justice
Penn Foster College
Associate of Science - Criminal Justice
Criminal Justice
Associate of Science - Network Administration
South College
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