Ronna Woolery
Albert Lea,MN
Overview
16
16
years of professional experience
Work History
Property Manager
StuartCo
St Paul , MN
08.2013 - Current
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Updated tenant and unit information to keep current in housing database.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Exercised direct supervision over property staff.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Managed and oversaw operations, maintenance and administration of properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Completed lease applications and verifications, notifying prospects of results.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Property Manager
Goodman Group
St Paul , MN
07.2009 - 08.2013
- Exercised direct supervision over property staff.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Completed lease applications and verifications, notifying prospects of results.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
Education
Some College (No Degree) - Psychology/social Work
Northwestern College
Arden Hills MNSkills
- Lease administration
- Debt control
- Work order monitoring
- Tenant relations
- Knowledge of Mn real estate laws
- Compliance monitoring
- Multi-family property management
- Fair housing compliance
Affiliations
- Chair of District 6 Community council
- Chair of Safety Committee
Accomplishments
- Madacs Award for Property Management
- Company Awards for Community service, Property Of the year, Presidents Award
Timeline
Property Manager
StuartCo
08.2013 - Current
Property Manager
Goodman Group
07.2009 - 08.2013
Some College (No Degree) - Psychology/social Work
Northwestern College