Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ronna Woolery

Albert Lea,MN

Overview

16
16
years of professional experience

Work History

Property Manager

StuartCo
St Paul , MN
08.2013 - Current
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Exercised direct supervision over property staff.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Completed lease applications and verifications, notifying prospects of results.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Property Manager

Goodman Group
St Paul , MN
07.2009 - 08.2013
  • Exercised direct supervision over property staff.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Completed lease applications and verifications, notifying prospects of results.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.

Education

Some College (No Degree) - Psychology/social Work

Northwestern College
Arden Hills MN

Skills

  • Lease administration
  • Debt control
  • Work order monitoring
  • Tenant relations
  • Knowledge of Mn real estate laws
  • Compliance monitoring
  • Multi-family property management
  • Fair housing compliance

Affiliations

  • Chair of District 6 Community council
  • Chair of Safety Committee

Accomplishments

  • Madacs Award for Property Management
  • Company Awards for Community service, Property Of the year, Presidents Award

Timeline

Property Manager

StuartCo
08.2013 - Current

Property Manager

Goodman Group
07.2009 - 08.2013

Some College (No Degree) - Psychology/social Work

Northwestern College

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Ronna Woolery