Ronnah McKinney
TUCKER,GA
Summary
. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Delta Dental Insurance
2019.10 - 2020.02
- Answer calls, assist customers with making payments, and review treatment and best insurance plans for individuals or families.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Billing Clerk/Dispatcher
RoadTex Logistics
2018.06 - 2019.09
- Prepare billing receipts for spreadsheet submission
- Record all truckload continents
- Record all driving data to billing for payroll tracking—dispatch drivers to upcoming locations
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Maintained detailed records of customer payments and billing adjustments.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
Office Manager
Knights Dental
2016.11 - 2018.05
- Know and support the practice mission, long-term business plan, and short-term goals
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Assist dentist with other tasks as assigned.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dispatch Lead
Charter Communications Inc.
2002.08 - 2015.12
- Enhanced dispatch efficiency by implementing effective communication systems and protocols.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
- Analyzed data on operations performance to identify areas for improvement and develop targeted strategies.
- Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Responded to the high volume of phone and email requests to provide logistics information.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Payment Processing
- Administrative Support
- Microsoft Office Suite
Communication Skills
My main goal in working with others is to help the team morale and provide a good work environment for my team. I love to celebrate the wins with my team and correct the losses as quickly as possible.
References
- Angela Rufus, Supervisor, Delta Dental Insurance, 470-388-2326
- Tony Scott, Operations Manager, Knights Dental, 916-730-2531
Timeline
Customer Service Representative
Delta Dental Insurance
2019.10 - 2020.02
Billing Clerk/Dispatcher
RoadTex Logistics
2018.06 - 2019.09
Office Manager
Knights Dental
2016.11 - 2018.05
Dispatch Lead
Charter Communications Inc.
2002.08 - 2015.12
Bachelor of Science - Behavioral Sciences
Grand Canyon University
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