Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronnasha Blowe

Chesapeake,VA

Summary

Experienced Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Utilizes service-oriented behaviors and a deep understanding of customer desires to enhance their experiences, while providing tailored solutions to foster loyalty. Adept at leading and problem-solving, committed to streamlining operations for cost reduction and organizational efficiency. Employs independent decision-making skills and sound judgment to positively impact company success. Additionally, reliable Makeup Artist with a keen eye for style and attention to detail. Proficient in consultation services and the art of makeup application. Offers excellent communication and organizational skills to ensure client satisfaction.

Overview

8
8
years of professional experience

Work History

Makeup Artist (Self Employed)

Makeupby_ronni
01.2023 - Current
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Attended industry conferences and workshops to stay current on new trends and techniques.
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Customized makeup solutions for clients with sensitive skin, improving their comfort and satisfaction with service.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.

Call Center Representative

Sutherland
05.2022 - 12.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Deli/Bakery Associate

Walmart
01.2022 - 04.2022
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
  • Managed daily cash transactions efficiently, ensuring accurate register balances at shift end.

Call Center Sales Representative

Life Protect 24/7
02.2021 - 11.2021
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • My job was to sell the product as best as I could as well as deliver great customer service to keep customers coming back
  • One significant accomplishment I have is that I was promoted less than a month of being with this company based off of my skills and work ethic.
  • I was an inbound sales person with this company
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.

Customer Service Representative

QVC
05.2020 - 04.2021
  • Effectively manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Assist customers in an intense high volume call center by responding to inquiries regarding customer accounts, credit card/billing information, and orders
  • Problem solve all customer order issues, track undelivered/delivered orders taking necessary actions, also transfer the information to the appropriate departments/unit
  • Input data entry transactions by processing and placing orders.

Cleaner/Janitor

ABM Industries, Inc
09.2019 - 04.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Cashier

Pollards Chicken & Catering
03.2017 - 07.2018
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Working in food preparation and catering, my job was to take customer's order and serve them
  • This skill fostered me to receive an employee appreciation as well as a raise for my hard work and dedication.
  • Set up new sales displays each week with fresh merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High school diploma -

Indian River High School
Chesapeake, VA
06.2019

Skills

  • Time Management
  • Client Relationship Building
  • Verbal and written communication
  • Sales and Upselling
  • Client Consultations
  • Product Promotion
  • Social skills
  • Clear Communication
  • Schedule Management
  • Appointment Scheduling
  • Customer Consultation
  • Workspace Organization
  • Product Sales
  • New Technique Development
  • Team Leadership
  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Multitasking and Organization
  • Critical Thinking
  • Active Listening

Timeline

Makeup Artist (Self Employed)

Makeupby_ronni
01.2023 - Current

Call Center Representative

Sutherland
05.2022 - 12.2022

Deli/Bakery Associate

Walmart
01.2022 - 04.2022

Call Center Sales Representative

Life Protect 24/7
02.2021 - 11.2021

Customer Service Representative

QVC
05.2020 - 04.2021

Cleaner/Janitor

ABM Industries, Inc
09.2019 - 04.2020

Cashier

Pollards Chicken & Catering
03.2017 - 07.2018

High school diploma -

Indian River High School

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Ronnasha Blowe