Summary
Overview
Work History
Education
Skills
Timeline
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RonNecia Motte

Tulsa,OK

Summary

Skilled Account Rep bringing 9 years of experience handling accounts receivable functions. Exemplary skill in resolving billing and account disputes, providing excellent customer service, applying payments, refunding, correcting accounts, and adjusting high balances in Epic system. Recognized for effective leadership with consistent achievement of objectives.

Overview

11
11
years of professional experience

Work History

Patient Collection Rep

Saint Francis
08.2018 - Current
  • Improved customer satisfaction by promptly addressing and resolving account issues.
  • Prepared thorough reports on collection activities for management review, aiding in informed decision-making processes regarding delinquent accounts.
  • Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
  • Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments.
  • Refunding accounts that have credits paid by the patient.
  • Reviewing high balance and low balanced account for adjustments
  • Working SBO issues email by resolving account issues that workers with in the Saint Francis Health System need help with and need issues resolved in a timely manner

ER Registrar

Hillcrest Hospital
05.2015 - 08.2018
  • Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
  • Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
  • Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
  • Improved patient care by effectively communicating with medical professionals regarding patient information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Worked with ER nursing staff by retrieving as much needed information as possible to help nurses with patient information.
  • Collecting payments and helping patients understand their estimates for the visit.

Manager

Little Ceasars Pizza
09.2013 - 10.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Nathan Hale High School
Tulsa, OK

Skills

  • Goal-Oriented
  • Credit analysis
  • Debt Negotiation
  • Leadership
  • Multitasking
  • Fast Learner

Timeline

Patient Collection Rep

Saint Francis
08.2018 - Current

ER Registrar

Hillcrest Hospital
05.2015 - 08.2018

Manager

Little Ceasars Pizza
09.2013 - 10.2015

Nathan Hale High School

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RonNecia Motte