Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronneisha J Hunt

Oakbrook Terrace,IL

Summary

Experienced HR professional specializing in HR operations support, benefits administration, and records management. Proficient with Lawson, ServiceNow, UKG, ADP, and Microsoft Excel to analyze data, maintain documentation, and support service workflows.

Overview

9
9
years of professional experience

Work History

HR Representative-Employee Service

Rush University Medical Center
Chicago, IL
02.2025 - Current
  • Served as the primary contact for employee and manager inquiries regarding HR policies, processes, benefits, timekeeping, compensation, and payroll.
  • Troubleshot systems including UKG, ADP, Lawson, ensuring efficient operations. Processed Perkins Student Loan Forms promptly. Created, documented, and researched cases daily until closure.
  • Worked remotely to support HR functions.

Client Service Representative

ADP
Elk Grove Village, IL
11.2023 - 02.2025
  • Provided exceptional customer service by resolving client concerns via phone, email, and mail, addressing challenges including issue resolution, answering inquiries, training users on ADP technology, and ensuring client satisfaction. Troubleshot payroll errors and application issues to maintain seamless payroll processing and customer experience.
  • Created special calculations, earnings memos, and hours codes; explained employer-issued benefits and 401k options; set up state jurisdictions; processed payroll; corrected errors; and ensured payroll accuracy. Expert experience in clerical duties, use of multiple systems a day, typing 69 wpm, analyzing data, Microsoft Office, Excel, Outlook, Word.
  • Worked in a hybrid environment, balancing remote and on-site responsibilities.

Lead Customer Service Representative

AT&T
Chicago, IL
04.2017 - 08.2021
  • Led customer service team to resolve complex issues effectively.
  • Led team of 22 agents to align customer interactions with company's mission, handled manager deescalation calls upon customer request, and approved adjustments per policies and procedures. Implemented one call resolution. Coordinated daily huddles to communicate latest company information and resolve customer concerns via phone, email, and mail. Reach out to customers and verify account information to complete customer transactions. Educating customers on company's operations. Troubleshoot home phone, internet, tv, and mobile phones according to procedures to ensure excellent functionality. Issued tech support tickets and dispatched technicians for both on-call and scheduled appointments to ensure timely service delivery.
  • Trained new representatives on policies and procedures for optimal performance.
  • Coordinated cross-functional communication between departments to enhance service delivery.
  • Performed various clerical tasks to support office operations., multitasking using multiple systems a day, typing 69 wpm, analyzing data, Microsoft Office, Excel, Outlook, Word. Experience in office.

Education

Bachelor of Science - Healthcare Management

South University
Savannah, GA
05-2028

High School Diploma -

Proviso West High School
Hillsdale, IL
05-2008

Skills

  • Payroll processing
  • Payroll completion
  • Benefits administration
  • Benefits explanation
  • HR policies
  • Employee training
  • Employee surveys
  • Conflict resolution
  • Problem resolution
  • Document control
  • Data analysis
  • Data evaluation
  • Microsoft Excel
  • Microsoft Office
  • ADP workforce now
  • Team leadership
  • Manager coaching and training
  • Team collaboration
  • Multitasking and organization
  • Document control
  • Case documentation
  • Effective communication
  • Verbal communication
  • Communication skills
  • Document control
  • Case documentation

Timeline

HR Representative-Employee Service

Rush University Medical Center
02.2025 - Current

Client Service Representative

ADP
11.2023 - 02.2025

Lead Customer Service Representative

AT&T
04.2017 - 08.2021

Bachelor of Science - Healthcare Management

South University

High School Diploma -

Proviso West High School
Ronneisha J Hunt