Ronnell Freeman
Florissant,MO
Summary
Experienced project manager skilled in successfully overseeing complex projects and ensuring timely delivery. Demonstrated expertise in strategic planning, budget management, and risk assessment. Committed to fostering a collaborative team environment that drives results and adapts to changing needs. Recognized for reliability, leadership, and effective communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager/IT Service Manager
Global Enterprise Services (GES), LLC
01.2025 - Current
- Spearheads the development and implementation of IT service requests and requirements, driving business growth and efficiency through effective service management
- Owns and manages the entire lifecycle of multiple IT services, ensuring seamless integration and delivery of technology components, processes, and professional capabilities across organizational boundaries
- Designs and implements standardized request templates, streamlining the service requirements review process and enabling data-driven decision making through the Service Requirements Review Board, Service Design Review Board, and Service Release & Deploy Board
- Collaborates with key stakeholders, including Portfolio Managers and Service Owners, to deliver service capabilities that aligned with their strategic objectives and drove business outcomes
- Ensures the delivery of high-quality IT services that met or exceeded approved service level agreements, track tasks, manage timelines, facilitate meetings in person and with virtual environment, develop and maintain file sharing coordinating with enterprise stakeholders, Action Officers (AO), and Senior Leaders
- Maintains and updates the Service Catalog, providing a single source of truth for IT services and enabling informed decision making across the organization
- Demonstrates adaptability and flexibility in a rapidly changing environment, taking on additional responsibilities and duties as needed to support organizational goals and objectives
- Provides knowledge of, a wide range of IT systems, principles, facilities, procedures, practices, and methodologies, such as those found in Government and industry
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Ensured effective deployment, implementation, configuration, and ongoing support of Microsoft Intune
- Managed cloud-based service offering Mobile Device Management (MDM) and Mobile Application Management (MAM)
Project/Requirements Manager
TEKsystems
10.2023 - 01.2025
- Led project management initiatives, driving results and ensuring adherence to deadline constraints
- Coordinated services supporting complex system development projects, utilizing Agile methodologies and collaborating with cross-functional teams
- Provided expert program and contract management guidance, overseeing system development and implementation preparing projects for Service Requirements Review Board, Service Design Review Board, and Service Release & Deploy Board
- Prepared and delivered written products and oral presentations such as briefings, training sessions, consultations, and strategy sessions with other staff functions and activities to secure cooperation, resolve controversial matters, and convey information relative to proposed changes in assignments
- Monitored project scope, schedule, and budget, identifying areas for improvement and optimizing project outcomes supporting continuity of operations to the Center and Command Section's Operations and Activities
- Facilitated communication and collaboration between stakeholders, driving project progress and ensuring timely reviews and approvals
- Conducted performance and project analyses, informing future project planning and decision-making during stakeholder voting boards
- Demonstrated comprehensive knowledge of project management principles and concepts, applying expertise to drive project success using the enterprise racetrack
- Led and directed high-performing teams, providing guidance and mentorship to team members and making informed personnel decisions, ensuring the context accuracy and timeliness of communication
- Ensured accurate project scope definition by conducting thorough stakeholder interviews and eliciting clear business needs.
- Managed cross-functional teams in defining, documenting, and validating system requirements, optimizing overall project success.
- Proficient and experienced in using SAP software
Transportation Management
Illinois Air National Guard
02.2012 - Current
- Analyzed statistical data on distribution systems and supply support for various aircraft (C-5, C-17, C-130, KC-135, KC-46) in collaboration with Lockheed Martin, Boeing, and DLA to improve efficiency and identify areas for enhancement
- Successfully managed the transportation of high-priority assets worth upwards of $244M between multiple companies and countries, maintaining a 100% quality rating
- Oversaw project scheduling, execution, and completion, including budget management and resource allocation
- Led training initiatives for functional requirements and project monitoring, ensuring enlisted personnel processed shipping requests accurately and in accordance with regulations
- Demonstrated comprehensive knowledge of cross-functional logistics planning, purchasing policies, principles, and practices to resolve complex assignments, issues, and problems
- Created budgets and allocated technical resources while analyzing orders to prevent misuse of funds on asset movements
- Trained team members in determining transportation modes and operating costs with vendors to optimize distribution processes, meeting functional deadlines and milestones
- Spearheaded the implementation of advanced technology solutions such as RFID tracking systems, warehouse automation tools, and transportation management software.
- Trained new hires in company procedures, software applications, and best practices for efficient transportation management processes.
- Led the implementation of an ERP system, improving inventory management efficiency by 98%, ensuring compliance with industry regulations.
Education
MASTER OF ARTS - CINEMA AND MEDIA ARTS
Lindenwood University
St. Charles, MO03.2025
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Lindenwood University
St. Charles, MO05.2012
Skills
- Secret Service Clearance
- Attention to detail
- Data Analysis
- Process orientation
- IT knowledge
- Cybersecurity
- Microsoft Suite knowledge
- Project Management
- Organization Management
- Team management
- Delegation
- Process optimization
- Operating Systems
- Mobile Development
- Problem-solving
- Project planning and development
- Project scheduling
- Requirements gathering
- Logistics management
- Supply chain analytics
- Logistics optimization
- Strategic sourcing
- Team leadership & development
- Software development life cycle
- Information security
- IT troubleshooting
- End user support
Certification
Project Management Professional (PMP), Project Management Institute, 08/01/23, 3635238
CSSC Six Sigma Green Belt Certification
AF certified Green Belt
Timeline
Project Manager/IT Service Manager
Global Enterprise Services (GES), LLC
01.2025 - Current
Project/Requirements Manager
TEKsystems
10.2023 - 01.2025
Transportation Management
Illinois Air National Guard
02.2012 - Current
MASTER OF ARTS - CINEMA AND MEDIA ARTS
Lindenwood University
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Lindenwood University
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