Ronnell James

Managed this store with challenging past but through my actionable feedback to management, working through my team, I have been able to make great improvement. I lead with vision and focus on driving for results.

Area of Responsibilities:

• Managed inventory control, cash control and store opening and closing procedures.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 12%.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maintained informed on all government, federal, state, and local updates/changes on LOA, STD, LTD, Workers Comp, and ADA for compliance.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Determined annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

Area of responsibilities:

• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
• Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic up to 20%.
• Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
• Identified new business by creating and implementing territory campaigns for leads generation in untapped regions.
• Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• Led company with record breaking sales – 20% comp with $885K increase over prior year.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Managed and provided for the safety, security, health and welfare, mentoring, leader and character development, military training, counseling, discipline, physical readiness, and accountability of 1200+ Corps of Cadets.

Area of responsibilities:

• Sought out key decision-makers and tailored solutions to address business challenges.
• Improved operations through consistent hard work and dedication.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Led projects and analyzed data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Produced leaders capable of critical thinking and sound analysis who possess uncompromising character and was able to meet physical challenging demands.
• Serve as communication channel for parents, administration, staff, and faculty; partnering with peers to enhance academic, athletic, social, cultural, core activities and scholarship needs of cadets
• Promoted 28 cadets to high-ranking positions of leadership within troop, and Corps of Cadets.

Leveraged and executed strategic business plans for new and existing stores, set direction for my peers, managed finances across district, drove sales to align with company goals, and nurtured talent in store and across the district.

Area of responsibilities:

• Managed inventory control, cash control and store opening and closing procedures.
• Managed all phases of recruitment, including identifying hiring management needs and posting vacant positions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mastered P&L daily and developed annual budgets and managed expenditures related to daily operations; conversion and profit plans to exceed budget and financial goals.
• Directly contributed to 25% percent of company revenue in Apparel Department by aligning pricing with customer successes, up-selling and cross-selling
• Align and train management staff to focus on top-level training programs and target interviews and hiring
• Employee turnover improved by 20% through new incentive programs, training, and schedule flexibility
• Develop and manage performance of individuals and team, measured appropriate performance reports/scorecard, retention, internal promotions, training completion, and Associate Survey results
• Led company with highest Employee Opinion Survey (EOS) in Engagement
• Promoted three Department Managers, Customer Service Manager and three team leaders.

Planned and directed the day-to-day operations of the store. Developed strategies to improve customer service, drive store sales, increase profitability. Best shortage improvement over 2012 for company with 1.5M savings.

Areas of Responsibilities:

• Maintained P&L to drive sales, conversion, and profit plans to exceed budget and financial goals.
• Facilitated weekly meetings to train and motivate teams to achieve high standards in customer service, store operations and profitability.
• Integrated cost-effective marketing and hiring strategies for store by hiring most qualified candidates
• Monitored and reported on effectiveness of marketing communications; online and in-store pickup Integrated new and cost-effective methods to penetrate market by introducing new products, educating customers, and encouraging customers to give referrals.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
• Delivered outstanding customer engagement culture to every customer, every time
• Promoted two Customer Service Managers: two Department Managers.

Utilized my experience with Wal-Mart to manage operations, and profitability with over $165M in annual sales my first year. Under my leadership and attention to detail, our store achieved 20% increase in profit and exceeded operational metric goals. My store was recognized as the only in our district/region that exceeded metrics and expectations

Areas of responsibilities:

• Initiated aggressive recruitment for store remodel, attracting 85 new employees conducting orientation, onboarding, background checks and drug screening
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Overall sales in Infant Department increased by $4M by partnering with buyers, observing of market trends, building relationships with existing customers and listening attentively.
• Generated increase in sales from PY $265K to $866K in Shoe Department by evaluating processes, clear sales strategy that aligns with revenue goals and motivated people
• Integrated new and cost-effective methods to penetrate market by introducing new products, educating customers, and encouraging customers to give referrals.
• Overall sales increased 12%-plus resulting in $11.2M annual sales in Apparel Department
• Promoted three Customer Service Managers, four Department Managers, and two Senior Team Leads.