Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RONNELLE HUGHES

West Palm Beach,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Correctional Deputy Sheriff

Broward Sheriff's Office
Fort Lauderdale, FL
08.2022 - Current
  • Maintained order and security within the jail facility by monitoring inmates' activities, enforcing rules, and conducting searches.
  • Supervised inmate visits to ensure proper conduct of visitors, as well as compliance with established visitation policies.
  • Patrolled housing units on a regular basis to identify potential safety hazards and take corrective action when necessary.
  • Conducted investigations into alleged rule violations or misconduct involving inmates.
  • Provided assistance in court proceedings by escorting inmates to and from court appearances, ensuring the safe transport of inmates back to their cells.
  • Responded to emergency situations such as fights among inmates or medical emergencies requiring immediate attention.
  • Searched inmate living areas for contraband items such as weapons or drugs using metal detectors or other specialized equipment.
  • Prepared detailed incident reports documenting all events that occurred during shift operations.
  • Communicated effectively with co-workers, supervisors, and inmates regarding issues related to incarceration.
  • Organized paperwork associated with prisoner movement including releases, transfers and extraditions.
  • Monitored video surveillance systems used in jails to detect suspicious activity inside the facility.
  • Performed basic first aid duties for injured inmates or staff members.
  • Participated in physical fitness activities required for job performance including running drills, obstacle courses and self-defense techniques.
  • Ensured compliance with state laws governing corrections operations.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Communicated information regarding security, safety and operations through chain of command.
  • Diffused disruptive behavior by verbal interventions.
  • Prepared written reports concerning inmate's misconduct.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Received and inspected mail and property from visitors on behalf of designated inmates.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.

Loss Prevention

Walmart
Lake Worth, FL
01.2022 - 08.2022
  • Mitigated risk and conducted internal and external shoplifter apprehensions and detentions.
  • Contacted local authorities and apprehended shoplifter's.
  • Kept customers and employees safe and from criminal activity and safety hazards.
  • Patrolled store departments to check for suspicious activities.
  • Examined reports for internal and external crime, burglary or theft.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Established relationships with local law enforcement agencies as needed.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Developed strategies for reducing shrinkage while increasing sales performance.
  • Responded promptly to all alarms activated within the store.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
  • Reported any suspicious activities immediately upon discovery.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Built cross-functional relationships with business partners to reduce losses.
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Provided assistance in the training of new hires on asset protection procedures.

Frontend Team Lead

Walmart
Lake Worth, FL
07.2021 - 01.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Loss Prevention

Walmart
Margate, FL
03.2020 - 07.2021
  • Mitigated risk and conducted internal and external shoplifter apprehensions and detentions.
  • Contacted local authorities and apprehended shoplifter's.
  • Kept customers and employees safe and from criminal activity and safety hazards.
  • Patrolled store departments to check for suspicious activities.
  • Examined reports for internal and external crime, burglary or theft.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Established relationships with local law enforcement agencies as needed.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Developed strategies for reducing shrinkage while increasing sales performance.
  • Responded promptly to all alarms activated within the store.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
  • Reported any suspicious activities immediately upon discovery.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Built cross-functional relationships with business partners to reduce losses.
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Provided assistance in the training of new hires on asset protection procedures.

Loss Prevention Specialist

Ross Stores Inc.
Boynton Beach, FL
05.2019 - 03.2020
  • Providing a visible presence at the Store entrances/exits.
  • Makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence.
  • Walks sales floor to identify and address potential theft indicators.
  • Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Inspected merchandise for compliance with theft prevention policies.
  • Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
  • Coordinated with local law enforcement agencies when necessary regarding criminal activities.
  • Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
  • Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Collaborated with law enforcement to resolve escalated situations.

Asset Protection Associate

Walmart
Boynton Beach, FL
12.2016 - 03.2020
  • Mitigated risk and conducted internal and external shoplifter apprehensions and detentions.
  • Contacted local authorities and apprehended shoplifter's.
  • Kept customers and employees safe and from criminal activity and safety hazards.
  • Patrolled store departments to check for suspicious activities.
  • Examined reports for internal and external crime, burglary or theft.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Established relationships with local law enforcement agencies as needed.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Developed strategies for reducing shrinkage while increasing sales performance.
  • Responded promptly to all alarms activated within the store.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
  • Reported any suspicious activities immediately upon discovery.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Built cross-functional relationships with business partners to reduce losses.
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Provided assistance in the training of new hires on asset protection procedures.

Bicycle Security

Seminole Hard Rock Hotel & Casino
Hollywood, FL
10.2017 - 12.2017
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
  • Secured premises and personnel by patrolling property.

Overnight Cashier

Walmart Supercenter
Pompano Beach, FL
06.2013 - 01.2016
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Accept credit applications for Walmart credit cards.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained professionalism with clean, tidy, and well-stocked check-out lines.

Cashier/Server

Greater Fort Lauderdale / Broward County Convention Center
Fort Lauderdale, FL
05.2012 - 01.2015
  • Assist customers by providing information about anything they need and try my best to solve any problem they have.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in handheld TC70.
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Education

High School Diploma -

Coral Glades High School
Coral Springs, FL
06-2012

Skills

  • CCTV Monitoring
  • Investigative Skills
  • Policy Enforcement
  • Stress Tolerance
  • Critical Thinking
  • Active Listening
  • Communication
  • Integrity
  • Attention to detail
  • Team Player

Accomplishments

  • In the Academy I won the top award given by the Sheriff of the Broward Sheriff's Office which is the Linda Dean Honor Medallion Award.
  • Achieved recognition for most Apprehensions in the market 2020-2021 at the Margate, FL Walmart.
  • Hourly Supervisor of the month at the Boynton Beach, FL Walmart.
  • Achieved rank #2 Loss Prevention Specialist in a short time span at the Boynton Beach, FL Ross Store.

Timeline

Correctional Deputy Sheriff

Broward Sheriff's Office
08.2022 - Current

Loss Prevention

Walmart
01.2022 - 08.2022

Frontend Team Lead

Walmart
07.2021 - 01.2022

Loss Prevention

Walmart
03.2020 - 07.2021

Loss Prevention Specialist

Ross Stores Inc.
05.2019 - 03.2020

Bicycle Security

Seminole Hard Rock Hotel & Casino
10.2017 - 12.2017

Asset Protection Associate

Walmart
12.2016 - 03.2020

Overnight Cashier

Walmart Supercenter
06.2013 - 01.2016

Cashier/Server

Greater Fort Lauderdale / Broward County Convention Center
05.2012 - 01.2015

High School Diploma -

Coral Glades High School

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RONNELLE HUGHES