Ronnescha Jefferson-Banks
Plaquemine,United States
Summary
Adept at streamlining operations and enhancing accuracy, I led payroll improvements at The Hospice of Baton Rouge, significantly reducing manual errors. My expertise in payroll software and strong customer service skills have driven seamless integrations and fostered robust relationships. Highly motivated professional with extensive experience in customer service and administrative task. Hardworking team player with expertise in completing clerical task and offering staff support. Responsible, punctual, and productive professional able to work with little to no supervision.
Overview
13
13
years of professional experience
Work History
Payroll Operations Team Lead
The Hospice of Baton Rouge
02.2019 - Current
- Implemented effective strategies to reduce manual data entry errors, resulting in increased accuracy and reduced time spent on corrections.
- Developed comprehensive training materials for new team members, ensuring quick onboarding and consistent knowledge across the team.
- Maintained strong relationships with external vendors such as payroll software providers, ensuring seamless integration of new features and updates into existing processes.
- Maintained strict compliance with federal, state, and local tax regulations by staying current on laws and updating procedures accordingly.
- Collaborated closely with HR to ensure accurate benefits administration, including deductions for insurance premiums and retirement contributions.
- Assisted in the implementation of new payroll software platforms to streamline operations further while minimizing disruption to employees.
- Reduced payroll discrepancies by conducting regular audits and reconciliations, addressing issues promptly and effectively.
Clinical Service Representative
Our Lady of the Lake Regional Medical Center
05.2016 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Assistant Director
Bright Star Daycare
03.2011 - 08.2018
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University (Online)
Manchester, NH11.2025
Associate of Applied Science - Health Administration
ITI Technical College
Baton Rouge, LA03.2018
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05.2010
Skills
- Customer Service
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Timekeeping Systems
- Year-end Procedures
- Payroll Software Expertise
- Maintaining employee records
- Patient Care
- HIPAA
Timeline
Payroll Operations Team Lead
The Hospice of Baton Rouge
02.2019 - Current
Clinical Service Representative
Our Lady of the Lake Regional Medical Center
05.2016 - Current
Assistant Director
Bright Star Daycare
03.2011 - 08.2018
Bachelor of Science - Business Administration
Southern New Hampshire University (Online)
Associate of Applied Science - Health Administration
ITI Technical College
High School Diploma -
Plaquemine Senior High School
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