Ronnett Conrad
Vine Grove,KY
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 20 years of related experience, diligent nature and expertise in electronic records management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Medical Office Clerk
Baptist Health Medical Group
Elizabethtown, KY
03.2016 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Meditech, Greenway and EPIC to schedule appointments for doctor visits and procedures.
- Entered procedure codes and diagnosis codes into medical billing software.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Central Cardiology Associates
Elizabethtown, KY
03.2007 - 03.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Medical Receptionist
Bluegrass Women's Health Care
Elizabethtown, KY
04.2002 - 03.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Associate of Science - Medical Administrative
IntelliTec College - Colorado Springs
Colorado Springs, CO07.2001
Skills
- Task Prioritization
- Certified Medical Administrative Specialist
- Medical Records Maintenance
- Verbal and Written Communication
- Attention to Detail
- Insurance Verification
- Patient Relations
- EMR Software
- Appointment Scheduling
- Payment Collection and Processing
- Administrative Duties
- Complex Problem-Solving
- HIPAA Compliance
- Reading Comprehension
- Phone and Email Etiquette
- Patient Referral
- Reminder Calls
- Front Office Operations
- Patient Health Information Access
- Patient Demographics
- Referral Verification
- Call Transfers
- Collecting Intake Information
- Prescription Refills
- Scheduling Tests and Procedures
- Medical Records Verification
- Office Coordination
Timeline
Medical Office Clerk
Baptist Health Medical Group
03.2016 - Current
Medical Receptionist
Central Cardiology Associates
03.2007 - 03.2016
Medical Receptionist
Bluegrass Women's Health Care
04.2002 - 03.2007
Associate of Science - Medical Administrative
IntelliTec College - Colorado Springs
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