Ronnett Duncan
Caldwell,ID
Summary
At Salter Health, I excelled in enhancing patient satisfaction and streamlining processes, evidenced by improved service efficiency and reduced wait times. Skilled in HIPAA compliance and customer service, I adeptly managed patient data, insurance verifications, and scheduling, fostering trust and confidentiality. My proactive approach significantly contributed to a welcoming and efficient clinic environment. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Salter Health
08.1999 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Education
No Degree - General Studies
Boise State University
Boise, IDCertificate - Certificate For Respiratory Technician
Kayley Medical School
Caldwell, ID08.1995
High School Diploma -
Mountain View High School
Bend, OR05.1981
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient Intake
- Payment Collection
Hiking, Biking, and spending time with my grandkids
I enjoy hiking in the sawtooth mountains, and biking on the Boise greenbelt. I love to go see my grandkids in Washington, or having them come to visit me. I am also am very involved in my Church, and serving in the nursery. I took a mission trip to Ukraine in 2019, and to Brazil in 2023.
Timeline
Patient Service Representative
Salter Health
08.1999 - 03.2024
No Degree - General Studies
Boise State University
Certificate - Certificate For Respiratory Technician
Kayley Medical School
High School Diploma -
Mountain View High School
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