Ronnetta Watkins
Summary
Successful Customer Service Experience with over 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Branch Manager
Hertz Corp
08.2021 - 03.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Assessed employee performance and developed improvement plans.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Manager Associate
Hertz Corp
03.2021 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Driver
Hertz Corp
02.2021 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Hairstylist
Runway Studio
04.2015 - 04.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Patient Care Nursing Assistant
Cleveland Clinic
11.2019 - 11.2020
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient. In the Epic System.
- Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
- Delivered high-quality care to heart &lung transplant patients in hospital facility.
- Supported needs of 4+ residents under long-term care.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
Education
No Degree - Phlebotomy
Larock Healthcare Academy
Middleburg Heights, Ohio09.2013
No Degree - Cosmetology Education
Inner State Beauty School
Cleveland, OH10.2004
High School Diploma -
East High School
Cleveland, OH05.2001
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Coaching and Mentoring
- Team Supervision
- Interviewing and Hiring
- Account Review
- Relationship building and management
- Verbal/written communication
- Cash Handling
- Proficient in MS Office
- Client acquisition
Timeline
Front Desk Receptionist
Residence Inn Marriott
04.2024 - Current
Branch Manager
Hertz Corp
08.2021 - 03.2024
Manager Associate
Hertz Corp
03.2021 - 08.2021
Driver
Hertz Corp
02.2021 - 05.2021
Patient Care Nursing Assistant
Cleveland Clinic
11.2019 - 11.2020
Hairstylist
Runway Studio
04.2015 - 04.2021
No Degree - Phlebotomy
Larock Healthcare Academy
No Degree - Cosmetology Education
Inner State Beauty School
High School Diploma -
East High School
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