Ronney Hernandez

• Assisted with residential and commercial landscaping projects, including mowing, trimming, edging, mulching, planting, and general yard maintenance.
• Operated landscaping equipment such as trimmers, blowers, lawn mowers, wheelbarrows, and basic power tools safely and efficiently.
• Prepared and cleaned work areas daily, ensuring tools, machinery, and materials were organized and properly maintained.
• Installed and repaired irrigation lines, sprinklers, and basic outdoor water systems under supervision.
• Assisted with tree and shrub trimming, removal of debris, and cleanup of job sites to maintain a professional appearance.
• Followed safety protocols and used proper lifting techniques to handle heavy materials such as soil, sod, stones, and fertilizer bags.
• Helped transport equipment and materials to job sites and supported setup and breakdown for each workday.
• Worked in various outdoor conditions while meeting deadlines and maintaining quality workmanship.

• Assisted customers in selecting sneakers, apparel, and accessories by providing product recommendations based on style, fit, and current trends.
• Maintained floor displays, organized stockrooms, and ensured merchandise was properly set, labeled, and presented to company standards.
• Handled cash, processed card payments, returns, and exchanges while maintaining accuracy and preventing discrepancies.
• Delivered high-level customer service to an average of 40+ customers per day, ensuring a positive and smooth shopping experience.
• Utilized upselling and cross-selling strategies to boost daily sales and meet store revenue goals.
• Stayed knowledgeable on new sneaker releases, performance features, and brand updates to better assist customers.

• Worked with PVC, copper, and PEX piping; measured, cut, fitted, and prepared materials for installation.
• Helped diagnose and troubleshoot leaks, clogs, drainage issues, and low-pressure problems.
• Installed and repaired faucets, toilets, water heaters, valves, and other fixtures under supervision.
• Operated power tools and hand tools safely, following all job-site safety protocols.
• Read and followed building plans, blueprints, and instructions from senior plumbers to complete tasks efficiently.
• Maintained clean and organized job sites, ensuring tools and materials were properly stored and easily accessible.
• Supported testing of plumbing systems for functionality, pressure, and compliance with local building codes

• Collected fees and payments.
• Managed high call volumes on busy days.
• Assisted customers through company websites.
• Processed ACH payments.
• Handled MVRs and license checks.
• Worked with commercial policies.
• Used websites such as Progressive and Kemper.
• Resolved customer issues quickly. Notified supervisors if needed.
• Enhanced customer satisfaction.

Responsibilities:

• Assist customers with everyday banking transactions, including deposits, withdrawals, payments, and account inquiries.
• Educate customers on TD Bank products and services such as checking/savings accounts, credit cards, loans, overdraft options, and digital banking tools.
• Open new accounts and guide customers through identity verification, documentation, and compliance procedures.
• Identify customer needs and recommend appropriate banking solutions to improve financial well-being.
• Maintain a high level of customer service by answering questions, resolving issues, and escalating concerns when necessary.
• Ensure accuracy, attention to detail, and compliance with all TD Bank policies, operational procedures, and federal regulations.
• Support branch goals by contributing to sales targets and participating in community-focused initiatives.
• Handle cash drawer responsibilities, including balancing, reconciling, and preventing fraud or unusual activity.
• Assist with ATM maintenance, night drop deposits, and branch operational tasks.
• Build strong customer relationships through professionalism, communication, and trust.

Skills Used:

• Customer service
• Cash handling & accuracy
• Banking regulations & compliance
• Problem-solving
• Sales & cross-selling
• Digital banking knowledge
• Risk and fraud awareness
• Professional communication