Ronney Moore

Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals receive. Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely manner. Serve as central information hub Brands for after-hours calls/situations and emergencies. Respond to sensitive issues with strict confidentiality. Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials. Remotely program alarm panels. Coordinate service calls on all retail Loss prevention related equipment. Update and enter pin codes. Receive initial call and coordinate response to emergencies including robbery, bomb, threats, evacuations, fire hazardous materials release, and adverse weather conditions.

Support dealers through phone calls, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations. Tracks call-related information for auditing and reporting purposes. Provides feedback reports on call issues related to downtime and/or training issues.

Customer Service Rep for Michelin Tires. Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, warranty claims, obtaining details of complaints over the phone, by email, live chat, social media or other method of communication. Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.Provides prompt and accurate service to promote customer loyalty for the client.Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry. Resolves escalated contacts appropriately. Processes promotions, rewards and loyalty referrals in interaction with consumers

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Customer service for all internal and external Companies customers by utilizing excellent, in-depth knowledge of company products and programs as well as team member within the Customer Service Department. Provide timely and accurate information to incoming customer order status and product knowledge requests. Process customer orders/changes according to established department policies and procedures. Work closely with Credit Department to resolve disputed credit items. Provide timely feedback to the company regarding service failures or customer concerns.