Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ronni Diaz

Clearwater,FL

Summary

Dependable Customer Sales Expert with strong conflict management and organizational skills. Well-versed in sales and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Counter Sales Agent

Avis/Budget
03.2023 - Current
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Provided exceptional customer service and a great experience for customers.
  • Managed rentals and returns processes for diverse customers.

Counter Agent

Hertz Car Rental
05.2021 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Maintained transaction security by verifying payment cards against identification.
  • Tracked sales, service and rental records in computer system.

Shipping and Receiving Clerk

Dayton Andrews
04.2016 - 12.2019
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Education

High School Diploma -

Ridgewood High School
New Port Richey, FL
06.2015

Skills

  • Telephone etiquette
  • Computer literacy
  • Active listening
  • Multitasking capabilities
  • Problem-solving
  • Relationship building
  • Sales techniques
  • Conflict resolution
  • Decision-making
  • Interpersonal skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Counter Sales Agent

Avis/Budget
03.2023 - Current

Counter Agent

Hertz Car Rental
05.2021 - 03.2023

Shipping and Receiving Clerk

Dayton Andrews
04.2016 - 12.2019

High School Diploma -

Ridgewood High School

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Ronni Diaz