Ronni Jones
Hamilton ,OH
Summary
Dynamic and results-oriented professional with extensive experience at Cincinnati Insurance, excelling in process improvements and customer service. Leveraged expertise in SAP Business Warehouse and Agile Methodology to enhance system efficiency and client satisfaction. Proven track record in deploying technical solutions and fostering team collaboration, significantly improving operational outcomes.
Overview
20
20
years of professional experience
Work History
Claims Tech Analyst
Cincinnati Insurance
03.2013 - Current
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Collect claims data to analyze to make decisions and design solutions for customers
Senior Claims Assistant
Cincinnati Insurance
07.2006 - 03.2013
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Provided excellent customer care by responding to requests, assisting with product selection and service
- Maintained up-to-date knowledge of product and service changes.
Claims Assistant
Cincinnati Insurance Companies
04.2004 - 09.2004
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
Organization Leadership - Bachelor's of Arts
Wilmington College
Wilmington, OH05.2006
Skills
- Agile Methodology
- Jira
- SAP Business Objects
- SAP Business Warehouse
- Data Collection
- Excel - Advanced
- Word -Proficient
- Process Improvements
- Process Documentation
- Customer Service/Teamwork
- Technical reporting
- DevOps Practices
Timeline
Claims Tech Analyst
Cincinnati Insurance
03.2013 - Current
Senior Claims Assistant
Cincinnati Insurance
07.2006 - 03.2013
Claims Assistant
Cincinnati Insurance Companies
04.2004 - 09.2004
Organization Leadership - Bachelor's of Arts
Wilmington College
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